Kuala Lumpur
Kuala Lumpur - Kuala Lumpur - Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
DESKRIPSI PEKERJAAN
Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping, vouchers and etc from both seller and buyer
CCS is expected to provide first contact resolution according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to users via callback, email and social media
Update case details appropriately. i.e : Gdocx, Salesforce and etc
To meet KPIs like average handling time, first contact resolution rate, contact response rate, customer satisfaction score and etc
Communicate with external partners like Poslaju and iPay88 if it's appropriate
To ensure accuracy in information when communicating to Shopee users
Communicate effectively with team members and Shopee users
Take on ad-hoc projects/assignments
Assist to attend inbound calls/email/live chat if required
REQUIREMENT
1 year of contact centre experience, mainly in social media customer service Excellent spoken and writing skills in both English & Bahasa Malaysia. Mandarin is an added advantage Business writing skill is mandatory Good typing skill Being able to work independently Ability to multi-task, prioritize and manage time effectively Demonstrate teamwork all the time
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
LOKASI KERJA
Address
Kuala Lumpur