Customer Service

CUSTOMER SERVICE (Staff)
Kuala Lumpur
Kuala Lumpur - Kuala Lumpur - Malaysia

DESKRIPSI PEKERJAAN

Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping, vouchers and etc from both seller and buyer CCS is expected to provide first contact resolution according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to users via callback, email and social media Update case details appropriately. i.e : Gdocx, Salesforce and etc To meet KPIs like average handling time, first contact resolution rate, contact response rate, customer satisfaction score and etc Communicate with external partners like Poslaju and iPay88 if it's appropriate To ensure accuracy in information when communicating to Shopee users Communicate effectively with team members and Shopee users Take on ad-hoc projects/assignments Assist to attend inbound calls/email/live chat if required
REQUIREMENT

1 year of contact centre experience, mainly in social media customer service Excellent spoken and writing skills in both English & Bahasa Malaysia. Mandarin is an added advantage Business writing skill is mandatory Good typing skill Being able to work independently Ability to multi-task, prioritize and manage time effectively Demonstrate teamwork all the time

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

English

Komputer/TI

0322989222

-

FOTO PERUSAHAAN

Lokasi Perusahaan Kuala Lumpur