IT Staff Geniebook SBY Surabaya (Jawa Timur)

Assist clients or employees to analyze, troubleshoot and diagnose technical problems both hardware and network. Actively update, maintain and monitor all aspects of computer usage and troubleshooting. Act as the initial point of contact for all computers and systems from clients or other employees. Maintain a working log detailing all required system updates, as well as the date of completion. Complete detailed reports listing requests for technical assistance and steps taken to resolve them. Coordinate and report all the technical problems from client or employees to developer team.

sekitar 2 bulan lalu

IT STaff PT. Bumi Amartha Teknologi Mandiri Jakarta Selatan (Jakarta)

Responding to customer/user inquiries Identifying customer issues and diagnosing the root of the problem Providing basic troubleshooting and guidance to customers in resolving their issues. Answering FAQs related to products or services, features, account setup, billing inquiries, or general usage questions. Logging customer interactions and creating JIRA support tickets for tracking purposes. Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.

sekitar 2 bulan lalu

IT Staff PT. Axindo Humaperdana Jakarta Barat (Jakarta)

Develop, configure, and install CCTV, Intruder Alarm, Fire Alarm, Access Control, electrical wiring and installation Preventive maintenance of security system equipment Assisting sales in visiting sites

sekitar 2 bulan lalu

IT Staff PT. I Like Gym Indonesia Jakarta (Jakarta)

Monitor & maintain the computer systems, printers, CCTV system, sound system, various hardware needed for operational, applications and network Install & configure computer systems, network and applications Replace & repair of necessary parts Diagnose Hardware and software problems, provide analysis and solutions. Support the roll-out of new systems and applications Monitoring and tuning system performance Provide technical support to end users Making documentation of works and systems. Coordinate with third parties or other internal IT resources whenever necessary to solve technical, application, or network issues

sekitar 2 bulan lalu

IT Staff PT. Prima Indojaya Mandiri Jakarta Utara (Jakarta)

Menguasai OS Windows & Linux Memahami cara kerja dan permasalahan pada Jaringan (LAN, Mikrotik, Wifi dan Server lokal) Menguasai cara kerja VPN Melakukan Maintenance rutin dan melakukan troubleshoot (software dan hardware) Menguasai query database dasar (SQL) mengaplikasikan SQL Server dan Windows Server Mampu melakukan instalasi perangkat IT (Router, Firewall, Switch, Server, Jaringan Telefon & PABX)

sekitar 2 bulan lalu

IT Staff PT. Fusion Dinamika Teknologi Jakarta Barat (Jakarta)

Provide first-response technical support to all issues reported via phone/email. Walk colleagues or clients through steps to help them resolve their technical problems. Ensure all issues are expediently addressed, resolved, and documented. Increase customer satisfaction by providing excellent support and follow-through. Suggest improvements, your voice will be heard.

sekitar 2 bulan lalu

IT Staff PT. Duta Kalingga Pratama Surabaya (Jawa Timur)

Memberikan layanan kepada end user dan reseller dengan melakukan perbaikan teknis yang dilakukan secara inhouse dan onsite. Melakukan instalasi produk sesuai permintaan customer. Menentukan status repair dan menyelesaikan repair sesuai waktu yang ditentukan. Memberikan panduan penyelesaian masalah customer via telepon sebelum tindakan selanjutnya. Melakukan maintenance secara berkala terhadap perangkat keras customer sesuai dengan perjanjian kontrak maintenance antara perusahaan dan customer. Melakukan tindakan bantuan teknis sebelum dan sesudah proses penjualan (survei, demo produk, diskusi, instalasi produk, pelatihan dll) Melakukan komunikasi dengan Principal terkait dengan permasalahan yang tidak bisa diselesaikan secara internal. Menyusun dan menyerahkan copy service report setelah melakukan kunjungan ke customer kepada PIC customer dan Customer Care.

sekitar 2 bulan lalu

IT Staff PT. Hilon Indonesia Tangerang (Banten)

sekitar 2 bulan lalu

IT Staff PT. Timur Bahari Jakarta Utara (Jakarta)

Melakukan perawatan seluruh alat IT dan membantu melakukan administrasi IT. Menjaga kestabilan Jaringan baik di Head Office maupun yang di Site Office Fixing troubleshoot dengan cepat dan tepat Membantu mempersiapkan pekerjaan ke arah digitalisasi Membantu mengawasi proses integrasi system di beberapa software yang ada.

sekitar 2 bulan lalu

IT Staff PT. Matahari Graha Fantasi Jakarta Utara (Jakarta)

Being responsible in giving response to service issues and requests by users Provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through remote assistance software Doing PC Maintenance in the venues and HO Performing end user software installation, configuration, procurement, support, and troubleshooting on end user devices Assisting with Hardware/Software asset inventory Management, including hardware disposals Assisting with special projects

sekitar 2 bulan lalu