Customer Service

CUSTOMER SERVICE (Staff)
Level 12A, Tower 2, Avenue 5, The Horizon, Bangsar South City, No. 8, Jalan Kerinchi, Bangsar South, 59200 Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia

DESKRIPSI PEKERJAAN

Be responsible for Journey Management’s real time follow-up and monitoring; Ensure departure, en-route and post trip are appropriately handled based on Oganization Standard of Efficiency, Timeliness Guidelines and Processes; Assist client concerns in English, Indonesian (Bahasa) or Chinese (Mandarin) via phone or email; Use provided tools and resources to resolve client issues; Adhere to client-defined processes and procedures and company policies; Meet or exceed minimum requirements for productivity, availability and quality requirements; Meet pre-determined targets; and Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.
REQUIREMENT

Earned a Bachelor’s Degree in any field or Passed 12 STD Work experience in customer service or any other related industry At least 6 months of work experience in journey management or logistics industry, preferred Excellent English, Indonesian (Bahasa) and Chinese (Mandarin) written and verbal communication skills Working knowledge on computers, internet and MS Office applications Good customer service and problem-solving skills

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Melaka

GAMBARAN PERUSAHAAN

-

https://www.sutherlandglobal.com/

20-50

Formal

English

Komputer/TI

60327253000

-

FOTO PERUSAHAAN

Lokasi Perusahaan Level 12A, Tower 2, Avenue 5, The Horizon, Bangsar South City, No. 8, Jalan Kerinchi, Bangsar South, 59200 Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur, Malaysia