Customer Service

CUSTOMER SERVICE (Staff)
Sutherland Global Services
Level 12A, Tower 2, Avenue 5, The Horizon, Bangsar South City, No. 8, Jalan Kerinchi, Bangsar South, 59200 Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

• Assist customers with queries on pre-sales, downloading products, physical delivery and returns via phone or email; • Identify research and resolve customer issues with the aim of first contact resolution; • Complete call logs and reports when required; • Liaise effectively with other internal departments and external business in a professional manner as required; • Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels when required; and • Continuously evaluate and identify opportunities to drive process improvements that positively impact customer's experience.
REQUIREMENT

• Finished at least 2 years in college (or High School Graduate + BPO experience) • More than 1-year of work experience in customer service (preferred but not required) • Excellent Japanese (Nihonggo) and English written and verbal communication skills • Good knowledge of computers • The ability to deal with frequent changes, challenging customers, and extreme focus on service and sales

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://www.sutherlandglobal.com/

20-50

Formal

English

Komputer/TI

60327253000

-

FOTO PERUSAHAAN

Lokasi Perusahaan Level 12A, Tower 2, Avenue 5, The Horizon, Bangsar South City, No. 8, Jalan Kerinchi, Bangsar South, 59200 Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur, Malaysia