DESKRIPSI PEKERJAAN
1. Customer Relationship Management
Be the company's first point of contact with all stakeholders
Manage customers' enquiries from all channels (Call Center Hotline, E-mails, WhatsApp, Online Messages etc) in accordance with company's communication policy
Engage customers actively by identifying their needs and making relevant recommendations
Convert enquiries into appointment bookings, followed by system entry
Manage customers' feedback in a timely manner, with the ability to identify and escalate priority issues to the management
Record call information according to company's standard operating procedures
2. Administrative Duties
Update of training materials (frequently-asked-questions fact sheet) in a timely manner
Perform simple clerical work for the marketing team (Archival of documents, Data entry etc.)
3. Receptionist Duties (where required)
Handle front desk duties
4. Outreach Events (where applicable)
Help out at the registration booth
Handle queries from members of public
5. Any other duties as assigned by Management
REQUIREMENT
1. An outgoing individual who loves interacting and possess exceptional people skills
2. Good writing and communication skills (Preferably B4 and above for O-level English)
3. Fluent in English and Mandarin in order to serve a large group of mandarin speaking clientele
4. Internet-savvy and proficient with Microsoft Office (MS Word, Excel, Powerpoint etc.)
5. Prior experience in healthcare, hospitality, or customer service will be an advantage
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Less than 1 year experience/Fresh Grad
