Prepare for VIP arrivals for the current day and also tomorrow Assign room and place OOS the day prior depending on the guest preferences and hotel inventory Ensure all welcome packs are completed Ensure all pre-arrival communication information is updated in Opera Ensure amenities are in the room prior to guests arrival Merge profiles to ensure missing stay's with Marriott rewards are reduced Controlling Rooms Division amenities Communication with IRD to ensure timely delivery of amenities Using Micros system to place orders Controlling costs by tracking amenity consumption Provide hotel management a condensed informative document regarding the VIP's for today and tomorrow Maintain strong positive relationships with Housekeeping and Engineering regarding VIP rooms Daily communication with IRD providing amenity forecasts. All emails are read, understood and actioned. Traces are used in Opera; placing them for follow up, resolving them once completed Ensuring Executive Committee members are aware of VIPs and coordinating personalized requests and communication Providing internal communication through effective handover's Preparing and utilizing Coversheets ensuring all guest information is included Assigning VIP status, organizing amenities and providing pre-arrival communication for Long Stay bookings Assigning VIP status, organizing amenities and providing pre-arrival communication for Repeat guests on their milestone stay Ensure ETA's are gained for all bookings through pre-arrival communication to ensure a smooth arrival experience Update Manager On Duty issues into guest Opera profiles ensuring all information is retained for future stay's Silver Marriott Reward members are highlighted, prepared for and also courtesy call completed to ensure maximum satisfaction Preferences identified for Thoughtful gestures to be completed Highlight, prepare and oversee the arrival experience for 2 and 3 bedroom suite bookings, ensuring all team members are aware Initiate and Involve in additional projects and duties as assigned by leaders and ensure the tasks are done within the deadline Complete any additional tasks assigned by Managers / supervisors or team leaders efficiently in order for smooth functioning of the department

Dubai