cover company

Call Center

CUSTOMER SERVICE (Staff)
41, 02, Jalan Molek 2/1, Taman Molek, 81100 Johor Bahru, Johor, Malaysia
Johor Bahru - Johor - Malaysia

DESKRIPSI PEKERJAAN

Provide continuous training to the customer service executive by plan and execute the training program to improve their understanding of the product and their communication skills. Provide training session to the customer service executive regarding the type of call, soft skill and technique in handling a difficult customer. Design the teaching material to support the training courses. Provide the way of improvement and feedback to the existing courses. Prepare training handbook, manage the test and "role play". Prepare the daily report for the training experience. Corporate with the training and quality manager to do the adjustment of the flow and the content of the training courses based on the client's needs. Attend the regular meeting QA and operation regular to ensure the flow and adjust the problem found. Oversee a team of Telesales Officers Provide team with objectives with regular feedbacks
REQUIREMENT

Diploma or Degree holder. At least 2 years of working experiences. Prefer someone who has experiences in the call centre. Proficient in Bahasa English, Bahasa Malaysia, Mandarin, and Cantonese will be added advantage. Good and wide knowledge of working knowledge and customer service. Experienced in coaching, motivate and manage a team in the call centre.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Kedah

GAMBARAN PERUSAHAAN

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http://www.careermaster.com.my/

Manajemen Sumber Daya Manusia

6073535294

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FOTO PERUSAHAAN

Lokasi Perusahaan 41, 02, Jalan Molek 2/1, Taman Molek, 81100 Johor Bahru, Johor, Malaysia