Front Office Responsibilities: Checks in guest in an efficient and friendly manner, using guest name whenever possible. Issues correct keys to the guest. Checks out guest at end of stay. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Assists with responsibilities in the areas of the Concierge, Hotel Ambassadors Bell Staff, Living Room, and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Has to be flexible to do varied shifts including Overnights Guest Relations responsibilities Ensure our guests have a smooth arrival and departure experience. Give courtesy calls as needed (Pre-arrival, during the stay or after departure). Anticipate VIP arrivals, familiarize with guests preferences and utilize the guest history program to ensure maximum accuracy and recognition and be a point of contact all along their stay. Coordinate with multiple departments to ensure their requests are fulfilled. Lead the VIP amenity program and Curbside Check-in. Inspect rooms for VIP arrivals. Works harmoniously and professionally with co-workers and supervisors. Performs any other duties that is reasonably assigned by the management.

Dubai