DESKRIPSI PEKERJAAN
Install, manage and support a global enterprise client infrastructure based on Windows OS
Install, manage and support a Microsoft Defender services
Provide professional operation and support (troubleshooting and problem solving) for server infrastructure
Work on incidents, service- and change requests in central ticketing tool (Service Now)
Support planning and implementing of changes/projects/upgrades
Coordinate with application operation teams on planning and execution of processes and updates within the area of responsibility
Cooperate with other infrastructure support teams like AD/Messaging, Network and Servers
Develop regular technical documentations such as knowledge base articles, Service Now scripts and templates, statement of work, technical standard operational procedures (SOP), cookbooks, runbooks. Those documents will afterwards be captured as part of the Mettler Toledo repository and share among the entire IT community
Document examples:
PowerShell scripts, Jscript, VBS, Bash/shell scripts, Python, Perl
Technical diagrams, software implementation guides, Standard Operations Procedures, ITIL processes, technical documentations, how-to scripts, change design
REQUIREMENT
3 - 5 years of practical experience in client system management and handling and application deployment as well as solid overall IT knowledge
Preferably Senior Executives specializing in IT/Computer - Network/System/Database Admin or equivalent.
Very good English language skills (written and spoken).
Able to speak in Mandarin would be an advantages.
Subject expert in Windows Windows 10 and Office 2016;
Experience with Microsoft 365, Office 365 would be a plus;
Proven Experience in client management and application deployment;
Proven Experience in antivirus management;
Active Directory and firewall knowledge; and analytical and networking background is required;
Independent analysis and resolving incidents;
Be passionate and show initiative;
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Supervisor / Coordinator
