Customer Service Executive

CUSTOMER SERVICE (Staff)
OCBC Bank (Malaysia) Berhad
Wisma Lee Rubber, 1, Jalan Melaka, City Centre, 50100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Attending to Singapore inbound calls enquiries over a full range of consumer financial products and services Handle call professionally and provide accurate and timely info, alternatives and solutions to customers on products and services Follow up with customers to resolve issues to ensure customer satisfactions are met Achieve first call resolution where possible Perform after call work (administration work) in accordance to the set procedures with zero defect Comply with Group Policy and Standards, local law and regulations and control and procedures of the bank Introduce and educate customers of the self service / automated banking channels Provide personalized customer service to enhance customer experience Apply proper phone etiquette to manage various customer situations Provide customer’s feedback to respective business partners for improvements and enhancements
REQUIREMENT

Outstanding English communication skill Degree holder with average academic result (CGPA below 3.4) Diploma / SPM holder with at least 1 year of relevant working experience Credit in English and Maths for SPM Willing to work on 24/7 rotation shift, public holidays and able to work on changing schedule Able to handle customer enquiries and complaints and to manage difficult customer situation Able to handle ambiguity and solve complex issues Pleasant personality, people and service oriented, and a strong team player Should have the capacity to absorb and retain huge amount of information related to the Bank’s products Must possess own transport (at least no problem on transportation) Ability to speak Mandarin will be an added advantage

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://www.ocbc.com.my/group/group-home.html

100-250

Formal

English

Keuangan/Bank

0383175000

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Wisma Lee Rubber, 1, Jalan Melaka, City Centre, 50100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia