Call Centre

CUSTOMER SERVICE (Less than 1 year experience/Fresh Grad)
Great Eastern Life Indonesia Menara Karya Lantai 5 Jl. HR Rasuna Said Blok X-5 Kav. 1-2 Jakarta Selatan 12950 Indonesia
Jakarta Selatan - Jakarta - Indonesia

DESKRIPSI PEKERJAAN

The Role: Attend to customers enquiries from Customer Service Careline with precise, accurate and concise information while ensuring customer satisfaction. Attend to inbound, outbound calls and email enquiries in a timely manner. Other areas of responsibilities include: Ensure customer’s authenticity before revealing sensitive information to customers Achieve personal and teams qualitative and quantitative target Build sustainable relationship and engage customers by taking the extra mile Promote usage of self-help portals to customers Effectively resolve customers issue by ensuring proper follow-ups are done and completed on a quantifiable time Attend briefing/training conducted by in-house trainers and other departments on new launched products, processes, procedures and etc. Key Highlights for the position: Normal working hours (non-shift based) Monday to Friday Smart casual attire
REQUIREMENT

Possess tertiary qualification. Preferably in Education (Linguistic), Customer Service, Mass Communication, Journalism, Management, Business Administration, Insurance or any related discipline Minimum 1-2 years of working experience in Call Centre, preferably in Life Insurance or Financial industry. Preferably with experience in handling correspondence such as letter writing or email. Multi lingual Sound product knowledge in life/general insurance Familiar with the operations in Call Centre Excellent writing and communication skills Good decision making, problem analysing and solving skills Interpersonal relationship skills Analytical and critical thinking skills Fresh graduate(s) are encouraged to apply

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://www.greateasternlife.com/i

20-50

Uniform

Indonesian

Asuransi

622125543800

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Great Eastern Life Indonesia Menara Karya Lantai 5 Jl. HR Rasuna Said Blok X-5 Kav. 1-2 Jakarta Selatan 12950 Indonesia