Customer Service

CUSTOMER SERVICE (Staff)
JJ Consulting Services
14 Robinson Rd, Singapore 048545
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

· Provide a consistent and appropriate voice for the company through online chat support in a timely manner. · Communicate politely and timely with customers on their enquiries, requests and/or complaints via online chat and convert chat opportunities into a positive experience. · Address all applicable chats at first point of contact to avoid repetitive enquiries. · Provide appropriate assistance and solution to customers on company's products and services according to their need and requirement. · Maintain accurate and timely records of correspondence or discussions with the customers in various systems/databases to assist with future contact/follow-up, or process-order. · Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department. · Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses. · Maintain security of customers account information by adhering to the Privacy Act
REQUIREMENT

At least Diploma in any discipline with credit in English At least 6 months' experience in Sales/Customer Service Experience in online chat/ call centre environment will be an advantage Proficient in Microsoft Office applications, with the ability to multi-task with several online applications at one time. Possess strong customer service orientation and proven excellent customer service skills with demonstrated ability to interpret customer needs correctly Demonstrate creative problem solving and negotiation skills Effective interpersonal skills. Able to relate well to people at all levels Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well Fast learner, target-driven, self-motivated, willing to take on challenges and must enjoy a fast-paced and dynamic environment Independent and able to work under minimal supervision. Pleasant disposition and warm personality Excellent communication skills in the English language, both verbal and written, and a second language. Willing to work on rotating shift

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Singapore

GAMBARAN PERUSAHAAN

-

https://jjconsulting.global/

20-50

Formal

Indonesian

Konsultan

3035428140

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 14 Robinson Rd, Singapore 048545