Customer Service

CUSTOMER SERVICE (Staff)
Teledirect Pte Ltd
750D Chai Chee Rd, #06-01/06 ESR BizPark @ Chai Chee, Singapura 469004
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Monitor Agents transactions, calls and review emails for accuracy of information and trasaction handling standards. Ensure that Agents are delivering a high level of customer service. Record evaluations utilizing departmental quality monitoring forms. Deliver coaching feedback to agents on call and email performance. Provide Supervisors and the Manager with regular performance feedback on the agents. Assist with CSAT program by working with the administrators on the delivery of the surveys and evaluating customer feedback received from the surveys. Prepares and analyses quality reports for Management review. Participates in the design of quality monitoring forms and quality standards. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff.
REQUIREMENT

Bachelor's degree or 1 year of experience performing Quality Assurance in a call center environment preferred. Experience developing and implementing QA programs highly preferred. A creative mind set and understanding of customer needs Fluent English and Native language. Proven ability to achieve and maintain departmental quality standards. Professional demeanor, dependable, and able to maintain confidential information. Strong written communication skills. Excellent grammar, spelling, and sentence construction. Exceptional listening and analytical skills. Must have familiarity with Internet software and Windows operating systems. Demonstrated ability to rapidly gain product knowledge and effectively communicate it to agents. Must be able to effectively communicate with agents, internal departments, clients and management. Demonstrated ability to train and develop new and existing support agents. Flexible, detailed, and able to successfully adapt to change. Ability to work independently.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://www.tdcx.com/

100-250

Formal

English

Telekomunikasi

6563091688

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 750D Chai Chee Rd, #06-01/06 ESR BizPark @ Chai Chee, Singapura 469004