Taipei
Taipei - Northern Taiwan -
Taipei - Northern Taiwan -
DESKRIPSI PEKERJAAN
Being the customer-facing voice for Enterprise customers, addressing complex account and billing issues
Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback
Performing deep dive analysis on Enterprise customer accounts and billing statements
Educate customers on reporting options, alerts and budgets
Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers
Working with customer support peers around the globe to ensure a consistent and high-quality level of support
Driving projects that improve customer interactions with AWS account and billing information
Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Assisting with Enterprise customer communication during AWS critical launches and support events
Assuming responsibility for developing detailed knowledge about AWS specific product and features
Work with AWS teams to drive resolution of issues for customers
Making sure internal knowledge reference pages are updated
REQUIREMENT
Exceptionally strong customer handling, conflict resolution, and problem solving skills 2+ years in customer facing service or support roles, presenting to and managing high profile customers Experience driving resolution on escalated customer issues Basic understanding of Cloud and Web Technologies and the Internet Excellent oral and written communication skills Proven success in a fast paced support environment Proficiency in MS Office, with advanced Excel ability to analyze large data sets and simplify complex data
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
LOKASI KERJA
Alamat
Taipei