DESKRIPSI PEKERJAAN
Daily cash collection / Petty cash management
Debtors payment follow up and clearing
Contract creation / Customer lease billing on every month
Customer / Supplier account reconciliation
Maintain GL reconciliation / GL Schedule
Principal claim process and payment follow-up
Supplier payment release
Sales Report flash
MIS reports
Manage Jobs / Customer requests
Log Service delivery requests & Supplies delivery requests
Ensure SLAs in attending calls with least Call Abandon Ratio
Allocation of Jobs taking into consideration geographical routing, Maximize per day per Tech productivity, Meet response time 2 – 4 hours, Assess Load Vs Capacity of Techs
Plan the Preventive Maintenance schedule (based on AMC terms and/or Document volume of the Printers / MFPs)
Customer relationship management (key for CS and for service referrals for new machines)
Work in close coordination with Supervisor / Manager and the field teams (technical & delivery crews) for real time / dynamic service support to the customers
Update full cycle of the Jobs in SAP – Notification/Service order/Spare requests/Job update/Invoicing
Co-ordinate with stores for parts / units
Filing of relevant documents.
REQUIREMENT
Degree in Accounting preferably having professional accounting qualification is desirable but not essential
Minimum 5 years’ experience in similar position handling accounts in Consumer Electronics industry
Good knowledge on ERP systems
Ability to handle daily cash collection & Petty cash management
Debtors payment follow up and clearing
Knowledge on Contract creation & Customer lease billing on every month
Customer & Supplier account reconciliation
Maintain GL reconciliation & GL Schedule
High proficiency in MS Excel skills is essential
Excellent in spoken and written English is required for this role
Well organized with the ability to communicate at all management levels.
Customer orientation
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
