Fully own the project management of expanding the iPPOS coverage in ME including gathering needed support from other team members e.g. Retail, Education in ME and regional team EMEA to ensure successful roll-out and maintenance of the tool First point of contact for any issues related to the usage of the CRM tool, including but not limited to IT or training topics Assists the BDM and the markets with the brand CRM programs; initialisation, organisation, tracking, follow-up, client selection, and analysis of success according to brand guidelines Responsible for analysis and reporting of the CRM dashboard in coordination with regional teams First point of contact for any issues related to the usage of the CRM tool, including but not limited to IT or training topics Drives the database, capture rate and CRM KPI’s improvement, acting as the key data governor to monitor client data quality of individual markets, with support of regional Business Intelligence Manager and regional CRM Manager EMEA Manages the annual CRM and marketing books forecasts with BDM so that global CRM campaigns and Programmes are implemented, maximising the use the global assets and ensuring the roll-out Gathers post-activity reports and qualitative feedbacks for every CRM activation, latest 1 months after the activation itself and supports the reporting of all CRM/client eventing topics in the monthly reports Provides clients insights based on business intelligence and market feedback to support the brand strategy implementation Works closely with internal partners such as marketing providing feedback on actionable recommendations on country specific activations e.g. Retailer moments Monitors key competitor actions and programs in the region and compile regular recap with highlights for CRM community Shares best practices and initiatives in the region and helps build a feedback and sharing culture

Dubai