Communicating effectively with the client to identify needs and evaluate alternative recruiting solutions Continually seek opportunities to increase customer satisfaction, driving continuous improvement initiatives Be a subject matter expert on technology utilized within the recruitment process i.e. KF Recruit and the client ATS Build a knowledge base of client’s business, organization, and objectives. Manage project tightly end to end, ensuring quality assurance on day-to-day recruitment activities and attainment of project deliverables in line with KPIs and Service Level Agreements (“SLAs”) established for the project Anticipate and minimize risks on project at both micro and macro levels. Build trust and confidence with key client stakeholders. Through this relationship building process, ensure effective expectation setting and management of client communications Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps Prepare and actively participate in project reviews with client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion. Ensure all systems are updated on a timely basis by the delivery project team. Conduct ad hoc quality checks to ensure completeness and accuracy of data added to the systems Work with the Project Director in developing value-added reporting to our client and ensure all reporting, internal and external, is accurate and complete and delivered against pre-established deadlines

Kuala Lumpur