Provide first level end user support including troubleshooting, escalation of issues to vendors for quick resolution, applying upgrade/patches to computer systems installation and upgrade of computer application software, regular IT reviews, etc. Where applicable, provide second level support for VMware, Windows servers, Active Directory and other IT infrastructure Procurement of IT equipment for end users (e.g. laptops, printers, monitors, etc.) Ensure compliance with IT security standards, policies and procedures. Evaluate and deploy new technical solutions to improve efficiency Assist in executing project activities. Oversee the daily running operation of the IT department, ensuring that all systems (Server/Storage/Network/Backup) are functioning properly Provide technical support and guidance to users of IT infrastructure in terms of Servers, Network, Storage or Backup matters IT Asset Tracking Provide remote assistance to off-site users, resolving issues through remote desktop tools and other communication channels. Maintenance of all software and IT related warranty and licenses used by the company. Setup, installation and deploying of computers Cloning/Imaging of laptop/desktop Responsible for working with different systems and follow standard procedures to escalate unresolved issue to the appropriate vendors (POS and ERP)

Singapore