DESKRIPSI PEKERJAAN
Deliver exceptional technical support to all Domino’s Pizza Indonesia users, covering desktops, laptops, software applications, and peripherals.
Assist clients in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
Involved in the creation of new software and working closely with software engineers and development teams to identify and resolve potential issues in the development stage.
Swiftly diagnose and resolve hardware, software, and network issues, ensuring minimal disruptions.
Keep systems updated with security patches and ensure a smooth user experience.
Maintain an accurate and up-to-date asset database for hardware, software, and peripherals.
Monitor the lifecycle of assets, track warranties, and strategize timely replacements.
Determine, review criticality and prioritize resolution of issues.
Engage in the Knowledge Management process by creating and using materials.
Guide clients to use self-help resources.
Offer direct customer service and technical support to users through phone, email and in-person.
Support clients to answer queries, locate information and review technical requirements.
Record users change requests and technical requirements.
Record issues and solutions to troubleshoot guides.
REQUIREMENT
Bachelor degree graduate majoring in IT with at least 3 years experience in IT Support/Helpdesk as Supervisor.
Good logical thinking, good understanding of both hardware & software ability to think logically, excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution, customer focus and attention to details.
Familiar with Windows Server, Linux and Security will be preferable.
Preferred having experiences working in F&B/Retail/FMCG.
Strong leadership and managerial skills.
Exceptional English skills.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Supervisor / Coordinator
