IT STaff

IT/COMPUTER - HARDWARE (Staff)
PT. Bumi Amartha Teknologi Mandiri
Chase Plaza 9th Floor, Jl Jend. Sudirman Kav 21, Karet, Setiabudi, Jakarta Selatan 12920. Indonesia
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Responding to customer/user inquiries Identifying customer issues and diagnosing the root of the problem Providing basic troubleshooting and guidance to customers in resolving their issues. Answering FAQs related to products or services, features, account setup, billing inquiries, or general usage questions. Logging customer interactions and creating JIRA support tickets for tracking purposes. Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
REQUIREMENT

Bachelor's or Master's degree in Information Technology or related field Experience in Technical Support and Application Support Excellent problem-solving and communication skills Ability to work independently and collaboratively in a team environment Having proven working experience on resolving basic customer inquiries, issues, or problems Cloud Analytic L1 Support Able to work in 24/7 shifting in the weekend and after office hour

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

https://www.amartek.id/

100-250

Formal

Indonesian

Komputer/TI

02125989780

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Chase Plaza 9th Floor, Jl Jend. Sudirman Kav 21, Karet, Setiabudi, Jakarta Selatan 12920. Indonesia