Customer Service

CUSTOMER SERVICE (Staff)
AXA
Singapore
- - Indonesia

DESKRIPSI PEKERJAAN

KEY RESPONSIBILITIES 1. To assist in handling emails to customer service departmental email 2. To get customers to provide feedback on our services – walk-in touch screen feedback and call-in to reply short message survey (sms) applicable to callers who called us using handphone 3. Assist to reply incoming emails within customer service departmental email 4. Co-ordination of lunch rotation within counter/tele-service team 5. Back up other team members when there is shortage of manpower within customer service department OTHER RESPONSIBILITIES 1. Assist in preparation of reports on complaints and CS operations when required 2. Support of UAT when required 3. On the job training of new staff
REQUIREMENT

MINIMUM QUALIFICATIONS Education Diploma & Degree in any and/or related PROFESSIONAL (i.e. insurance / accounting, etc.) AMII / ACII / DMII or equivalent insurance qualifications MINIMUM YEARS OF EXPERIENCE Minimum of 3 years’ experience in and / or similar role / capacity SKILLS (i.e. language, IT software, etc.) • Proficient in English Possess good presentation skills Possess good negotiation skills IT literate PERSONAL QUALITIES Mature personality Able to work independently and as team player Self-motivated OTHER REQUIREMENTS Results oriented, initiative driven and concern for quality

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

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https://axa.co.id/

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FOTO PERUSAHAAN

Lokasi Perusahaan Singapore