2nd, 10th & 14th Floor, Tower 2, Wisma AmFIRST
Jalan SS7/15 (Jalan Stadium), Kelana Jaya
Petaling Jaya, Selangor, Malaysia 47301
Kuala Selangor - Selangor - Malaysia
Kuala Selangor - Selangor - Malaysia
DESKRIPSI PEKERJAAN
Assist Customer Service Manager in day-to-day operations, producing reports, training service coordinators, and managing Credit Note operations for Stocks Return.
Manage and provide professional customer service in order to achieve a high level of customer satisfaction. Deliver and maintain high level of quality customer service level.
Execute order fulfillment and process CN returns in an accurate and timely manner. This includes checking for stock availability and highlight OOS to related parties with the aim towards 100% order-fulfillment.
Interface with 3rd party logistics provider and external customers including handling customer complaints, delivery schedule or cancellations.
Ensure compliance with set policies, procedures and internal controls.
Prepare daily / monthly service level-related reports checking, compilation and submission within agreed timeframe.
Understanding SAP functionality, specifically OTC module.
Good communication & interpersonal skills to manage both internal & external stakeholders.
Good time management and efficient to ensure daily task completion.
Knowledge and communication of customer's expectations
Knowledge of the business and supply chain objectives.
REQUIREMENT
2-3 years related experience in Customer Service preferably in a Consumer Goods MNC Company Minimum degree qualification is desirable Bilingual (where applicable) Enjoy working in a customer service environment, and dealing with customers on an everyday basis Proficient in Microsoft Office SAP knowledge in order processing-related areas is highly advantageous.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
LOKASI KERJA
Alamat
Kuala Lumpur