DESKRIPSI PEKERJAAN
Ensure all assigned projects are initiated and executed with proper handover/takeover
Ensure all necessary project purchases are planned and executed
Ensure all project billing and invoices are issued timely
Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly reports
Track and manage the all maintenance contracts and provide quality support to clients
Provide regular project progress updates to project stakeholders, customers and internal management team
Manage the scope definition and change control mechanism when dealing with scope creep
Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with NCS management team
Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients
Ensure respective vendors support and NCS operations team is ready to support new contracts
Provide concise and professional communications with customers on issues encountered
Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
Adhere to best practices, techniques and standards throughout entire project duration.
REQUIREMENT
Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
Preferably 5 or more years of IT project management experience
Strong knowledge in process improvement methodologies and tools
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
Ability to lead, develop and maintain respectful and trusting relationship
Good customer management experience
Proficient in written and spoken English
Certification in IT Service Management and/or ITIL (v3 or above)
Able to travel as required
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Manager / Assistan Manager