IT Office Staff PT. Saba Indomedika Semarang (Jawa Tengah)

Melakukan proses instalasi dan setting software, jaringan internet dan membuat akses email perusahaan terhadap karyawan baru Memproses “user requirement” sesuai dengan permintaan Melakukan perawatan dan pemeliharaan secara berkala baik berupa update software, refresh, anti virus, dll Melakukan troubleshooting atas masalah alat atau jaringan yang dipergunakan oleh seluruh staff dalam perusahaan Melakukan perawatan dan perbaikan secara berkala atas perangkat computer, server maupun jaringan di seluruh aktivitas kegiatan perusahaan Membuat laporan kegiatan harian

sekitar 1 minggu lalu

IT Admin Support PT. Bhakti Idola Tama Jakarta Barat (Jakarta)

Dukungan Administratif: Memberikan dukungan administratif kepada tim teknologi informasi, termasuk pengelolaan jadwal, penyusunan laporan, dan dokumentasi teknis. Manajemen Dokumen: Bertanggung jawab atas pengelolaan dokumen teknologi informasi, seperti perizinan perangkat lunak, kontrak vendor, dan dokumentasi konfigurasi. Pengelolaan Inventaris: Mendukung pengelolaan inventaris perangkat keras dan perangkat lunak, termasuk pengadaan, pemantauan, dan penghapusan aset. Koordinasi Rapat dan Proyek: Mengkoordinasikan pertemuan tim teknologi informasi, mengelola agenda, dan memberikan dukungan dalam pelaksanaan proyek teknologi informasi. Komunikasi Tim: Memastikan komunikasi efisien dan kolaborasi yang baik dengan anggota tim teknologi informasi serta departemen lainnya. Dukungan Pengguna: Memberikan dukungan awal kepada pengguna internal yang memerlukan bantuan dalam permintaan teknis dan merujuk masalah yang lebih kompleks kepada staf atau koordinator teknis yang relevan. Kepatuhan Kebijakan: Menjaga kepatuhan dengan kebijakan teknologi informasi perusahaan dan prosedur operasional standar.

sekitar 1 minggu lalu

Technical Support Engineer RR Donnelley Philippines Inc. Manila (Luzon)

Incident and Request Ticket Management – able to attend to issues and requests filed in the ticketing system within SLA. Ensures that Sev 1 incident management protocol is being observed. Document Management – These are, but not limited to, the following: Software and Hardware inventories, Trackers, Log Records, Project/Account Documentations, New Solutions to encountered issues, etc Customer, Vendor and L3 Teams Management and Coordination – Ensure customer satisfaction and avoid escalation from them by proper coordination and by setting right expectation. Coordinate with the vendors promptly when needed. Escalate with the resolving L3 teams proactively to resolve an Infra related issue and/or attend a request that needs their intervention. Compliance to Security and IT SOP – Ensure compliance to InfoSec standards. Be Proactive in working with IT Governance Team for audits and regular IT security requirements. Ensure the Team’s compliance on, but not limited to, the following: AV, WSUS, Software License Management, Backup Process, etc. Shift and Task Management - Ensure that handover reports and tickets are properly updated.

sekitar 2 minggu lalu

IT Support Engineer Singapore Medical Group Limited Singapore (Singapore)

Support and coordinate with Imaging Centre’s Radiologist / Radiographer / Concierge / Operation Staff [Not limited to] and perform troubleshooting on systems and administer everyday IT activities related to the Imaging Centre’s system. Install and and provide L1 support for the workstations and modalities used by the imaging center. You will also handle all application administration tasks and test any vendor-recommended modifications to enhance the clinical system's functionality. Monitor all tasks and timely resolve of all issues reported for PACS / CMS applications and those associated equipment, perform troubleshoot on all moderate and complex issues and provide appropriate feedback.

sekitar 2 minggu lalu

IT Field Support ST Engineering Synthesis Pte Ltd Singapore (Singapore)

Installing and configuring computer hardware, software, systems, networks, printers and scanners Planning and undertaking scheduled maintenance upgrades Setting up accounts for staff, ensuring that they know how to log in Engaging computer users to determine the nature of any problems they encounter Ensuring record keeping on IT incident and service management system Responding to breakdowns Investigating, diagnosing and solving computer software and hardware faults Supervising junior engineering and technical staff Obtaining replacement or specialist components, fixtures or fittings Repairing equipment and replacing parts Managing inventory records of hardware, equipment, software Managing stocks of equipment, consumables and other supplies Coordinating and executing assigned IT project activities Serving as SME (Subject Matter Expert) in the designated ICT areas such as VC (Video Conferencing) or IT Asset handling and educating end-users on proper use and care of such IT hardware, software & systems

sekitar 2 minggu lalu

IT Technical Assistant Internship TITANICOM TECH LIMITED Johor Bahru (Johor)

1. Assist service manager in updating daily relevant paperworks / documents, such as daily report & ticket summary excel in a timely manner; 2. Support system engineers (Server maintenance team) to complete certain on-site errands, such as servers up/downracking, spare parts handling & information recording as well as assist in completing service repair forms when repair jobs are done. 3. Complete any necessary admin tasks, such as goods acception, documentation, and printing； 4. Required to work at warehouse for most of the time, assisting in spare parts sorting, spare parts information recording (Date of inbound & outbound) and performing weekly spare part return (Spare part such as: Motherboard, CPU & Memory etc); 5. Support activities on site (at data center)， when there is any requests & demands for business, such as batch replacement project etc..

sekitar 2 minggu lalu

ICT Incident Manager Acquire BPO Manila (Luzon)

• Proven experience as an Incident Manager or Incident and Problem Manager, preferably in a fast-paced, technology-driven environment. • In-depth knowledge of incident management frameworks, methodologies, and best practices, based on the ITIL (Information Technology Infrastructure Library) framework. • Strong understanding of technical infrastructure, workplace systems, and information security principles. • Excellent analytical and problem-solving skills, with the ability to make sound decisions under pressure. • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. • Demonstrated leadership abilities, with the capability to manage and motivate cross-functional teams. • Strong organizational skills, with the ability to prioritize and manage multiple incidents and problems simultaneously. • Experience with incident and problem management tools and platforms. • Work variable shifts, including evenings, weekends, and public holidays, while reporting to the onsite location.

sekitar 3 minggu lalu

Service Desk Engineer Satellite Office Solutions Manila (Luzon)

The job responsibilities of this Service Desk Engineer role include, but are not limited to: Provide Level 1/2 remote support for incidents and service requests Ensure all calls/support/incidents requests are logged in the Service Desk system Respond to customer service and incidents requests in a timely manner Investigate and document customer service and incidents requests clearly, concisely Regularly update customers on the progress of outstanding service and incidents requests Provide resolutions to customer service and incidents requests within agreed service levels Take ownership of assigned Critical Incidents and prioritize these investigations over all other work Complete timely investigations of critical incidents Update critical Incidents with all relevant details including times and conversations Perform necessary actions to resolve critical incident Contribute to any Post Incident Reporting with additional details, learnings, improvements Ensuring knowledge management systems and documentation are kept up to date Complete timesheets to represent the activities performed each week Attend and contribute to team meetings and one-one meetings Continuously improve skills and knowledge through certifications Work as part of the Service Desk team, and independently, to troubleshoot and provide solutions to software and hardware problems Report to senior managers on any issue that could significantly impact the business Arrange for Vendor technical support where problems cannot be resolved in house Communicate to customers using terms that are clearly understood and consistent with those used by Virtuelle Group Any other task or activity that will contribute to the successful operation of Virtuelle Group Perform rotational shift work to cover Virtuelle support hours, 5 days per week

sekitar 3 minggu lalu

IT Support Engineer NCS Pte Ltd Singapore (Singapore)

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. Perform local server administration to facilitate software distribution & patch management service.

sekitar 3 minggu lalu

IT Helpdesk Engineer Dynamic Human Capital Pte Ltd Singapore (Singapore)

Monitor Server System and Network health Point of contact with customers/ end users, resolver groups, third party service providers Answer calls and respond to e-mails within agreed timescales Resolve incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales

sekitar 3 minggu lalu