Our Mission and Vision Our Mission is to provide our customers the best value in energy, products and services. Our Vision is to be a world-class company and the service provider of choice. Our Corporate Values and Principles Our Corporate Values move us to respond more effectively to the requirements of our dynamic business environment, and propel us to create a bright future for our Company and its stakeholders. Our Corporate Values manifest in the following attributes: Meralco’s customers are everything to them. Therefore, customers should always be treated with dignity. The company must be fully responsive to their needs. Meralco has the responsibility to: Provide the customers with the highest quality products and services, consistent with their requirements and with international standards; Treat the customers fairly, courteously and with integrity in all of its business transactions; Act promptly on their immediate concerns and be receptive to their long-term needs and interests; and Make every effort to ensure that the health, safety and general well-being of its customers are enhanced by its products and services.