Customer Service The Emirates Group Dubai (Dubai)

To handle a broad range of customer contacts, namely inquiries/complaints via telephone, e-mail for the dnata outsource Contact Centre business. To provide excellent customer service to existing as well as new third party accounts and therefore further strengthen and grow the outsourcing business. Job Outline: - Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer. Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met. - Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity - Achieve or surpass a call quality target on a weekly and monthly basis. This will involve having calls monitored by a Quality Officer / Team Leader to ensure a high level of customer service is achieved and maintained. - Ensure accuracy when completing third party account related call logs and customer case logs for all calls received. - Ensure knowledge is up to date and accurate on all aspects of each accounts products/service. Subject matters include but are not limited to revise standard operating procedures, new products and promotional campaigns. In order to maintain quality service provision for all accounts. - Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers

about 2 years ago

Customer Service The Emirates Group Dubai (Dubai)

To handle a broad range of customer contacts, namely inquiries/complaints via telephone, e-mail for the dnata outsource Contact Centre business. To provide excellent customer service to existing as well as new third party accounts and therefore further strengthen and grow the outsourcing business. Job Outline: - Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer. Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met. - Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity - Achieve or surpass a call quality target on a weekly and monthly basis. This will involve having calls monitored by a Quality Officer / Team Leader to ensure a high level of customer service is achieved and maintained. - Ensure accuracy when completing third party account related call logs and customer case logs for all calls received. - Ensure knowledge is up to date and accurate on all aspects of each accounts products/service. Subject matters include but are not limited to revise standard operating procedures, new products and promotional campaigns. In order to maintain quality service provision for all accounts. - Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers

about 2 years ago

Data Entry Atlantis Dubai Dubai (Dubai)

In this role you will be required to manage Help desk as the centralized station in the Resort for registering complaints, building service requests and safety hazards via the Engineering Department’s CAFM System. The role will entail prompt and effective processing of submitted requests, carrying out Engineering FM Policy, Company Procedures and raising feedback to Senior Management. The successful candidate will focus on using the best practices to improve efficiency of maintenance, environmental and safety regulation compliance, organization of events, space assignments, etc. by reducing costs while increasing productivity. Clear communication with customers and ability to take an appropriate action will be an essential part of your role.

about 2 years ago

Receptionist Cummins Inc Dubai (Dubai)

Receives and directs calls in a courteous and efficient manner. Welcomes visitors, ensures and maintains proper sign-in documents and explains/follows safety procedures. Maintains badges for new hires, contractors and visitors. Completes all incoming and outgoing mail requirements, including courier services and manages maintenance of the postage machine as applicable. Assists administrative projects as assigned Assists with managing the office supplies stockroom, places office supplies orders and maintains effective administration.

about 2 years ago

Warehouse Azadea Group Dubai (Dubai)

Order, receive and check the shipments of goods and materials from local suppliers and inspect goods/materials received for defects or damages ensuring delivery of requested quantity, report any discrepancy/damage or short receipt to the Warehouse Manager/Supervisor Specific for Multimedia: Inspect goods received looking for defects or damages ensuring delivery of requested quantity and reporting any discrepancy to the Warehouse Manager/Supervisor Ensure that goods/materials are properly stored in the warehouse in compliance with stock management standards and/or any updated rules set by the Warehouse Manager Specific for Multimedia: Locate and issue stored items upon receipt of requisition to guarantee that the correct items are promptly supplied to meet operational needs Perform regular stock check-up under the direction of the Warehouse Manager/Supervisor in order to ensure that inventory records match physical items stored in the warehouse/storage yards Perform routine inspection, cleaning and minor maintenance of lifting and stacking equipment to minimize any unplanned operational interruptions and maintain a safe working environment at all times Ensure all operating , safety , environment and quality procedures are followed in order to ensure the highest standards of warehousing operations are achieved

about 2 years ago

Receptionist Cummins Inc Dubai (Dubai)

Completes all incoming and outgoing mail requirements, including courier services and manages maintenance of the postage machine as applicable. Assists administrative projects as assigned Assists with managing the office supplies stockroom, places office supplies orders and maintains effective administration. Receives and directs calls in a courteous and efficient manner. Welcomes visitors, ensures and maintains proper sign-in documents and explains/follows safety

about 2 years ago

Receptionist Cummins Inc Dubai (Dubai)

Completes all incoming and outgoing mail requirements, including courier services and manages maintenance of the postage machine as applicable. Assists administrative projects as assigned Assists with managing the office supplies stockroom, places office supplies orders and maintains effective administration.

about 2 years ago

Data Entry Juma Al Majid Group Dubai (Dubai)

Secretarial Work for the Projects (For the Managements & All Engineers) Receiving & Dispatching Documents from Different bodies on Daily Basis. Coordination with Project's Personnel for all day-to-day activities. Preparation of Letters/Debit Notes/Bills/Payment Certificate for the Project. Maintaining Petty cash Attending the Telephone Calls from Suppliers, Sub-Contractors, Site staff & Clients. Arranging Document Delivery / Collection from the Head Office, Client, and Consultant for the projects. Handling Stationeries for the Office / Projects.

about 2 years ago

Data Entry Juma Al Majid Group Dubai (Dubai)

Secretarial Work for the Projects (For the Managements & All Engineers) Receiving & Dispatching Documents from Different bodies on Daily Basis. Coordination with Project's Personnel for all day-to-day activities. Preparation of Letters/Debit Notes/Bills/Payment Certificate for the Project. Maintaining Petty cash Attending the Telephone Calls from Suppliers, Sub-Contractors, Site staff & Clients. Arranging Document Delivery / Collection from the Head Office, Client, and Consultant for the projects. Handling Stationeries for the Office / Projects.

about 2 years ago

Clerk Marriott International, Inc Dubai (Dubai)

No Le Méridien, acreditamos em ajudar os hóspedes a descobrir as experiências inesperadas e envolventes que cada destino tem a oferecer. Nossos hóspedes são curiosos e criativos; são cosmopolitas que apreciam a cultura e o atendimento clássico e sofisticado. Nós oferecemos serviços e experiências originais, refinados e memoráveis que inspiram os hóspedes a descobrir mais sobre o destino. Nós procuramos pessoas curiosas, criativas e bem informadas para se juntarem à nossa equipe. Se você gosta de se conectar com hóspedes com ideias semelhantes e tem um grande desejo de criar experiências inesperadas, nós o convidamos a explorar as oportunidades de carreira no Le Méridien.

about 2 years ago