DESKRIPSI PEKERJAAN
Responsible for handling incoming calls for opportunities
Process enquiries and proactively resolve customer issues & challenges effectively
Build strong internal and external relationship through customer service support and delivery
Convert incoming enquiries into sales or secure appointment for site inspection
Identify and follow-up opportunities to gain new customers and conduct upselling to existing customers
Proactively call to convert jobs into contracts
Identify and follow-up complaints from newly signed up customers to prevent premature termination
Process all customers’ contracts and job orders in a timely manner
Effectively plan Residential Specialist’s work for optimum productivity
Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately
Ensure the sales loop is reported accurately on a daily basis
Work out and agree on a payment plan with the customer and support Residential Specialist as and when necessary
Any other task or duties that may be assigned from time to time
REQUIREMENT
Minimum a Diploma in related discipline of studies with a proven track record in a telemarketing environment
Highly successful at converting incoming enquiries into sales or secure appointment for site inspection
Good communication skills and has the ability to communicate fluently on the phone
Call centre experience is an added advantage
Good planning and organisational skills with attention to details
Ability to prioritise tasks with effective time management
Good understanding of Business clients in your designated locations
Autonomous and thrive on challenges
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff