DESKRIPSI PEKERJAAN
Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc.
Handle all trace enquiries in accordance with service standards and processes.
Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies
Respond to customer queries regarding information on prices, customs requirement
Liaise with other departments and Operations to address issues on service recovery
To assist CS frontline during GOS contingency
Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers full satisfaction
Handle any overflow of calls from the Frontline where necessary
Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces
Highlight areas for improvement, with suggested solutions – to improve DHL’s procedures, technology and service to positively enhance customers’ experience with DHL.
REQUIREMENT
Exhibits an execptional degree of ingenuity, ,creativity, resourcefulness and empathy.
Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
Typicaly requires Bachelor of Degree in related discipline and or 3- 4 years of working experience.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
