Provide support to the team to achieve predetermined revenue targets by identifying and gaining business from new and existing clients Ensure complete customer satisfaction and provide a knowledgeable, courteous, efficient, confident and proactive point of contact to customers Work closely with new and existing clients, under supervision, to determine their present and future needs and proposing suitable products and services in order to maintain and grow revenue for DHL Maintain call rates to assure contact with assigned customers and act as the main interface between the customer and DHL to ensure optimal level of service is provided at all times Understand customer’s objectives, buying criteria and decision making processes and form long term business relationships in order to leverage revenue from the relationship and promote DHL as a quality supplier with the aim of achieving ‘preferred’ supplier status Negotiate price and volume discounts in accordance with DHL policy and liaise with support staff to ensure customer retention and continued business Identify and gain new business through a sustained program of cold calling and follow up referrals/leads and keep abreast of competitor’s sales strategies Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers

Kuala Lumpur