Job Purpose The job holder is responsible for managing and developing a team of Administrative Staff to provide a consistent, efficient and responsive, customer-oriented specialist service to an internal customer base. Job Outline Generic: - Establish and prioritise department policies, processes and procedures into discrete tasks with clear accountabilities. Ensure delivery of department and corporate requirements in liaison with internal and related functions e.g.: scheduling. - Provide effective hands-on supervision and day to day management of an Admin Team. Responsible for their performance management, providing timely feedback and coaching when required. - Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks. Responsible for resolution of operational issues or problems arising on a daily basis establishing root cause and implementing action to resolve. Identify and deliver improved working methods/practices. - Ensuring the quality of the content of information appears in the internal systems and timely updates. - Continuously review working practices to enhance productivity, role enrichment and the delivery of services to the department’s requirements. - Manage the efficient maintenance of personnel systems and records for all staff within the Department, such as leave planning, sickness, industrial injury, promotion, performance feedback, disciplinary action, appreciations and mabrouks, attendance exception reporting performance exception reporting etc., capturing related data on a continuous basis, and developing the same into useable information. Analyse the data against pre-determined limits/benchmarks and Company regulation. Work closely with internal and partner departments to ensure effective use of resources.

Dubai