DESKRIPSI PEKERJAAN
- Maintain a working knowledge of the company's various products and services including destination knowledge through continuous learning. Complete trainings on new products/experiences/events as and when they are launched.
- Develop a thorough understanding of the required systems, including booking portal, communication tool and any other role related soft/hardware.
- Maintain awareness of promotions and incentives offered by the company brand to drive increases in sales,
- Ensure due diligence by always communicating terms and conditions to potential customers. - Establish and nurture relationships with existing customers and potential new customers to facilitate sales
- Find potential customers through networking and industry research to increase sales Execute - Have an in depth knowledge of UAE based tours, tickets and attractions and proactively recommend and select products for customers based on their individual needs explaining the benefits thereof
- Achieve set revenue targets and sales objectives by maximising the best yield/volume mix. - Ensure all guest bookings are actioned via preferred and agreed business systems including but not limited to Priohub and Trengo.
- Ensure a strong conversion between enquiries received and sales made. - Up to date product knowledge is key-Sales Consultants must maintain awareness of promotions, incentives, products and Brand collateral to maintain the accolade of being `Dubai Expert?.
- Proactively suggest ideas to improve the operation, products and customer experience to enable the business to be an innovative market leader
- Ability to engage with customers via all channels ? this includes but is not limited too digital concierge (including WhatsApp and website chat), email , telephone and face to face street sales at our dedicated kiosks around the city.
REQUIREMENT
- O level school qualification Experience
- More than 3 years of work experience within Travel Business, Commercial and Sales
- Relevant experience in a Sales/Customer Service environment (preferably within a travel environment solutions).
- Experience working with diversified, virtual teams, balancing priorities and staying on top of all tasks. Knowledge/Skills
- Thorough knowledge of the Dubai and the other surrounding Emirates
- Computer literate with proficiency in MS Office Applications.
- Ability to communicate fluently in English.
- Outstanding service and customer oriented behaviour.
- Ability to work independently under pressure and as a part of a team.
- Must have highly developed interpersonal and public relation skills to be in a position to liaise with people from different cultures, backgrounds and at different levels.
- Must be able to work independently within the defined parameters.
- Must be able to work under pressure and also to have outstanding organising skills to co-ordinate various tasks issues simultaneously.
- Flexibility to work shifts, including evenings, weekends and public holidays.
- Additional languages are an advantage Spanish, Portuguese, Italian, German, French, Japanese & Russian
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification SMA/SMK
- Min Experience Staff
