DESKRIPSI PEKERJAAN
Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardware
Documents, tracks, and examine problems to ensure timely solutions
Review service request from user to make sure complied with regulation
Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware
Ensures to submit Monthly Status Reports (MSRs)
Writes how-to-guides, editing, and revising it with updated information when necessary
Provides technical assistance for questions and problems
Follows through with customers to ensure full resolution of issues
Assists in training computer users
Asks relevant questions to determine nature of problem
Input any incident & request from customer to ticketing system
REQUIREMENT
Minimun D3/S1 in Information System, Informatics Engineering, or related
Experience as IT Helpdesk for less than a year, freshgraduate is prefered
Good communication and multi tasking
Has knowledge on SLA, Service Desk Flow, Ticket Analysist, Problem Management
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Less than 1 year experience/Fresh Grad
