Support Engineer

TECHNICAL & HELPDESK SUPPORT (Staff)
Fujitsu Asia Pte Ltd
SGD 2,600 - 3,500
Nexus @ one north 1 Fusionopolis Link, #04-01 Singapore 138542 138542
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA Coordinate with equipment vendors and 3rd part suppliers to resolve issues Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers Participate in adhoc projects when required
REQUIREMENT

Possess NITEC certification or Diploma in IT or relevant discipline Experience in desktop support and good working knowledge in Windows OS, Network Minimum 2 to 3 years experience in customer support environment will be an added advantage Able to work under pressure and independently in a team environment Must be able to work in a fast-paced and dynamic environment Willing to travel around Singapore to multiple sites Able to work on rotating shifts

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Singapore

GAMBARAN PERUSAHAAN

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http://www.fujitsu.com/sg/about/local/corporate/subsidiaries/fapl/

Formal

English

Komputer/TI

6565127555

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FOTO PERUSAHAAN

Lokasi Perusahaan Nexus @ one north 1 Fusionopolis Link, #04-01 Singapore 138542 138542