IT Support Emapta Manila (Luzon)

Monitor and manage proactive tickets in ConnectWise. Ensure timely resolution of issues and maintain accurate documentation. Collaborate with IT team members to address complex technical problems.

sekitar 3 hari lalu

IT Service Desk Nezda Technologies, Inc. Manila (Luzon)

Testing and analyzing IT system and software performance. Resolving incoming client and personnel IT queries remotely via chat, email and phone. Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimize IT performance and to prevent future problems. Collaborating with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT.

sekitar 5 hari lalu

IT Service Desk Nezda Technologies, Inc. Manila (Luzon)

sekitar 1 minggu lalu

Technical Support Engineer RR Donnelley Philippines Inc. Manila (Luzon)

Incident and Request Ticket Management – able to attend to issues and requests filed in the ticketing system within SLA. Ensures that Sev 1 incident management protocol is being observed. Document Management – These are, but not limited to, the following: Software and Hardware inventories, Trackers, Log Records, Project/Account Documentations, New Solutions to encountered issues, etc Customer, Vendor and L3 Teams Management and Coordination – Ensure customer satisfaction and avoid escalation from them by proper coordination and by setting right expectation. Coordinate with the vendors promptly when needed. Escalate with the resolving L3 teams proactively to resolve an Infra related issue and/or attend a request that needs their intervention. Compliance to Security and IT SOP – Ensure compliance to InfoSec standards. Be Proactive in working with IT Governance Team for audits and regular IT security requirements. Ensure the Team’s compliance on, but not limited to, the following: AV, WSUS, Software License Management, Backup Process, etc. Shift and Task Management - Ensure that handover reports and tickets are properly updated.

sekitar 2 minggu lalu

ICT Incident Manager Acquire BPO Manila (Luzon)

• Proven experience as an Incident Manager or Incident and Problem Manager, preferably in a fast-paced, technology-driven environment. • In-depth knowledge of incident management frameworks, methodologies, and best practices, based on the ITIL (Information Technology Infrastructure Library) framework. • Strong understanding of technical infrastructure, workplace systems, and information security principles. • Excellent analytical and problem-solving skills, with the ability to make sound decisions under pressure. • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. • Demonstrated leadership abilities, with the capability to manage and motivate cross-functional teams. • Strong organizational skills, with the ability to prioritize and manage multiple incidents and problems simultaneously. • Experience with incident and problem management tools and platforms. • Work variable shifts, including evenings, weekends, and public holidays, while reporting to the onsite location.

sekitar 3 minggu lalu

Service Desk Engineer Satellite Office Solutions Manila (Luzon)

The job responsibilities of this Service Desk Engineer role include, but are not limited to: Provide Level 1/2 remote support for incidents and service requests Ensure all calls/support/incidents requests are logged in the Service Desk system Respond to customer service and incidents requests in a timely manner Investigate and document customer service and incidents requests clearly, concisely Regularly update customers on the progress of outstanding service and incidents requests Provide resolutions to customer service and incidents requests within agreed service levels Take ownership of assigned Critical Incidents and prioritize these investigations over all other work Complete timely investigations of critical incidents Update critical Incidents with all relevant details including times and conversations Perform necessary actions to resolve critical incident Contribute to any Post Incident Reporting with additional details, learnings, improvements Ensuring knowledge management systems and documentation are kept up to date Complete timesheets to represent the activities performed each week Attend and contribute to team meetings and one-one meetings Continuously improve skills and knowledge through certifications Work as part of the Service Desk team, and independently, to troubleshoot and provide solutions to software and hardware problems Report to senior managers on any issue that could significantly impact the business Arrange for Vendor technical support where problems cannot be resolved in house Communicate to customers using terms that are clearly understood and consistent with those used by Virtuelle Group Any other task or activity that will contribute to the successful operation of Virtuelle Group Perform rotational shift work to cover Virtuelle support hours, 5 days per week

sekitar 3 minggu lalu

IT Applications Specialist San Miguel Foods Manila (Luzon)

sekitar 3 minggu lalu

IT Project Manager ConnectOS Philippines Manila (Luzon)

PM related Certifications/Frameworks such as: PMP, Agile Scrum, ITIL 4.0, PRINCE2, Six Sigma, COBIT, NIST CSF,TOGAF, DEVOPS, etc are highly preferred. Strategic thinker with a passion for digital transformation and a proven track record of delivering impactful digital projects Extensive experience and strong analytical skills, ideally (and not mandatory) with expertise in student information systems, research management systems, and enterprise resource planning systems.

sekitar 3 minggu lalu

IT Project Manager PhilQ Manpower Services Manila (Luzon)

sekitar 2 bulan lalu

Sr. IT Auditor MicroSourcing International Inc Manila (Luzon)

Develop internal audit methodologies and contribute to the annual internal audit plan. Plan, organize, and conduct internal audit projects in alignment with the annual plan or as requested by management or the Audit Committee. Support activities related to the company's assessment of Internal Controls Over Financial Reporting (ICFR), including IT process walkthroughs, testing, and summarization of results. Ensure that documentation supporting audit testing is sufficient, competent, and relevant to support conclusions. Prepare high-quality internal audit workpapers and reports to accurately reflect audit work performed. Identify and monitor internal control gaps or outstanding issues within IT procedures, processes, or systems, ensuring appropriate remedial action. Collaborate with process and control owners and external audit personnel throughout the audit lifecycle.

sekitar 4 minggu lalu