DESKRIPSI PEKERJAAN
Provide assistance for enquiries, referrals, specialist appointments, admissions (including evacuation) and other support requirements such as visa applications, accommodation and transport arrangements, meet-and-greet services, interpreter services, assistance with medical outpatient appointments and inpatient admission
Make outbound calls to customers/ patients to finalize and close enquiries including proposal appropriate services and specialist
Make accurate data entry to the CRM and maintain proper document records and be well-organized at all times
Co-ordinate with other teams, such as IPS, EHS, Marketing on follow up/escalated cases/admin matters
To provide administrative support in checking of medical reports and report compilation
To handle and direct calls/faxes to the department/patient room
To assist in contacting doctors upon request
Handling of emergency codes
Any other duties assigned by the supervisor
REQUIREMENT
Preferably with 2 years of customer service/call centre/nursing experience
Bilingual and knowledge of various dialects or foreign language will be an asset (English, Mandarin or/and Bahasa Malaysia/Indonesia)
Good telephone etiquette
Patience and compassionate towards callers
Able to work independently, pleasant and helpful
Highly organized and efficient with the ability to multi-task and work in a fast-paced and result driven environment
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
