Customer Service

CUSTOMER SERVICE (Less than 1 year experience/Fresh Grad)
Jl. Jendral Sudirman Kav. 86 Karet Tengsin Tanah Abang Jakarta Pusat DKI Jakarta, RT.10/RW.11, Karet Tengsin, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10250
Jakarta Pusat - Jakarta - Indonesia

DESKRIPSI PEKERJAAN

To follow up on arrival notice, provide feedback the cargo status to customers and overseas stations and make arrangement for delivery if needed. Interface with subcontractors and truckers on delivery. Issue Preliminary claim to carriers or warehouse or subcontractors when the cargo has irregularity condition. Provide prealert to customers Carry out approved proposed improvement / changes on procedures and system made by manager. Follow up on delivery to customers until receipt of shipment Work within SOP and quotation from M&S and overseas office Inform manager with any irregularity or problems that require assistance and to feedback on subcontractors’ standard and service. Incident management - handles customers’ inquiries, complaints, claims follow up and coordinate with departments concerned on related issues Fulfill manager’s and customers’ statistics or reports on time To take up additional tasks as assigned by managers. Back up for other team members when necessary
REQUIREMENT

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Alamat

Taipei

GAMBARAN PERUSAHAAN

-

https://www.dsv.com/

20-50

Formal

Indonesian

Logistik/Transportasi

622180629000

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Jl. Jendral Sudirman Kav. 86 Karet Tengsin Tanah Abang Jakarta Pusat DKI Jakarta, RT.10/RW.11, Karet Tengsin, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10250