Customer Care Professional

CUSTOMER SERVICE (Staff)
Aramex Hong Kong Limited
1/F., Mapletree Logistics Hub, NT., 30 Tsing Yi Rd, Tsing Yi, Hong Kong, Tsing Yi, Hong Kong
Hong Kong - Hong Kong -
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, emails) Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs Meet and exceed quality goals, compliance regulations and productivity targets Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms Document necessary information, such as payment details, Customers change of details, change of address and travel notifications Re-prioritize and adapt to an ever-changing environment
REQUIREMENT

Minimum one (1) year of customer service experience is highly preferred. Unique career journey shaped by your talent and curiosity Demonstrate personal excellence by remaining positive in difficult situations Display a passion to serve by delivering outstanding service in every interaction with our Customers The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers Strong interpersonal, communication, verbal and written skills Assertiveness to handle difficult conversations Excellent negotiation, influencing and resourcefulness skills Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail Confidence to work in a virtual environment

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://www.aramex.com/id/id

100-250

Uniform

Mandarin

Logistik/Transportasi

85235567000

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 1/F., Mapletree Logistics Hub, NT., 30 Tsing Yi Rd, Tsing Yi, Hong Kong, Tsing Yi, Hong Kong