DESKRIPSI PEKERJAAN
Establishes and broadens excellent relationships with clients and internal teams.
Proactively manages key stakeholder relationships ensuring the timely and accurate delivery of agreed outputs.
Takes a proactive approach to client issue resolution; escalating where necessary and seeing through to resolution.
Interpretation of data and identification of significant information for wider teams.
Proactively review scheme activity and support stakeholders in the engagement of existing members and where appropriate promote tools to target new joiners, up-selling and cross-selling business.
Gather and understand client intelligence and identify commercial opportunities where appropriate.
Support the delivery of client / scheme MI and promote on-line activity with scheme administrators and members.
To act as the clients' primary point of contact and to co-ordinate client responses, liaising with other team members and departments as appropriate.
Maintaining up-to-date records of client contact and activity, communicating updates with other as appropriate.
Understands and describes regulations to clients in a factual manner.
Building and promoting the Zurich brand and ‘narrative’ around employees benefit solutions
Be a contributor to developing propositions and pricing in the employee benefit solutions space catering to evolving nature of the workforce and target markets (incl. digital distribution channels)
Engage with strategic customers at multiple levels of the management structure; develop natural relationships with senior managers through relevant discussion and track and help guide executives involved
Identify areas of strength and weakness in customer organizations, and evaluate potential relationship returns
Develop joint value propositions with customers / partners
To undertake member presentations as appropriate & to respond to written and verbal enquiries received from members
Determine which emerging issues (internal and external) are relevant to Zurich's current and future needs and ensure strategies, programs, processes incorporate these.
REQUIREMENT
Bachelor’s degree (or equivalent) in Finance or Business Administration and 8 or more years of experience in a related field.
Experience in the financial services industry in a similar role within a customer service environment.
Familiarity with customer needs and those of their advisers.
An ability to understand, interpret and translate customer requirements into deliverables.
Proficiency in Arabic language (both written and verbal) is preferred, as it will enable effective communication with Arabic-speaking clients and stakeholders.
Good understanding of employee benefits in the region and an awareness of current pension issues.
Good understanding of the compliance requirements affecting dealings with Intermediaries, Trustees, Companies, and members
Strong reputation for delivery against sales and expense targets
Relationship management skills at all levels both externally and within the organization.
Excellent communication, influence, and motivation skills.
Excellent organization and prioritization skills
Excellent knowledge of office packages such as Word, PowerPoint, and Excel
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
