DESKRIPSI PEKERJAAN
Account Creation
Deploying of 200 laptops and workstation
Support project teams in implementation, installation and configuration of PCs/Workstations OS applications and related peripheral devices.
Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining
the PCs, applications and peripherals for systems.
Log incidents (either via phone or email) into incident management system.
Track and handle all incidents within SLA.
Follow through all the necessary escalation (even set reminder) to L2 and/or L3 teams(s).
Facilitate the recording daily situation report for management review.
Provide immediate update on the status of the request assigned.
Ensure new PCs and IT peripherals deployed are in working conditions else escalate for rectification.
Ensure the accuracy of the asset information such as all recorded into the asset database accompanied by necessary form the duly signed.
Assist in the testing and rollout of the system bug fixes/ enhancement / patches.
Provide daily / weekly / monthly update on the progress (bug fixes / enhancement / patches) to the supervisor.
REQUIREMENT
Minimum ITE/Diploma in Computing and Information Systems.
Entry level candidates or 1 year of equivalent work experience.
Knowledge in Office automation tools, MS Operation Systems.
Experience in desktop software for patch management, software packaging and software delivery is an added advantage.
Strong oral and interpersonal communication.
Excellent analytical and problem-solving skills.
Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Must be independent, resourceful, pro-active and a team player.
Strong aptitude in picking up (operation knowledge) in more than one types of system
Only Singapore Citizens need apply.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
