DESKRIPSI PEKERJAAN
Participation in day-to-day support call logging and allocation.
Classify support issues received from users and allocate them with the support teams for resolution.
Monitor and report on volume of support issues received and outstanding.
Process fixes for standard support issues and report back to users.
Provide an excellent customer service experience for all that contact the Support desk.
Maintain system documentation and procedures to ensure completeness and utility.
Ad hoc tasks to support the team and the demands of the business.
Formulation, maintenance and execution of test plans for solutions to support issues.
Recording of management information in respect of the issues raised by users.
Maintenance of the team’s ticket logging system.
Analyse and document support issues providing potential solutions or options.
Provides mentoring and training to junior members of the team.
Able to stand in as an escalation point in times of management absence.
Builds collaboration and influence across the company.
Out of hours support may be required from time to time and colleagues will be consulted where required
REQUIREMENT
At least 3 years of relevant experience as Jira Administrator
With relevant experience in Systems Administration, Jira Atlassian, Jira Confluence, Work Management, ScriptRunner, user management
Certification is a plus
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
