Hong Kong
Hong Kong - Hong Kong -
Hong Kong - Hong Kong -
DESKRIPSI PEKERJAAN
Ensure the smooth operation of both frontend and backend systems application by providing Level 1 support.
Perform L2 and L3 escalation.
Ensure and follow helpdesk procedures for all call and ticketing tracking from start to end.
Take ownership of all problems reported to helpdesk. Outstanding issue pending user response, report and alert the IT Manager/POC for internal escalation procedure.
Interface with other maintenance vendors for problem, reporting and resolution.
Perform It project rollout.
Install and configure application and offer onsite technical support as required.
Provide comprehensive day to day support for end users and their PCs, including installation, troubleshooting, configuration, and testing of hardware and software.
Coordinate with third-party vendors for computer hardware, such as barcode scanners, printers, notebooks, etc., ensuring prompt issue resolution.
Monday to Friday 0830 to 1800
Perform any additional duties as assigned.
REQUIREMENT
Nitec/Diploma in IT or related principles Minimum 2 years' experience in IT helpdesk environment With knowledge of computer hardware and software such as MS Office Suite, Adobe Reader, AutoCad, Barcode, etc. With experiences in Windows systems (Windows10 or 11, Office365 Email, Antivirus software, Microsoft Office)
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
LOKASI KERJA
Alamat
Singapore