Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, telepresence, and physical connectivity. Analyze and resolve complex hardware and software issues. Identify and resolve problems, applying knowledge in complex, difficult or stressful situations. Maintain/resolve all open incidents/tasks within ticket queue in a timely manner. Onsite hands and eyes support for other IT teams. Ensure all business policies and standards related to client services and IT security and compliance are being met. Communicate, orally and in writing, technical information to audiences at all levels of the organization. Research, learn, and provide end user training for existing collaboration tools and digital workplace technologies. Review end-to-end customer technology adoption processes to proactively identify gaps and prioritize/execute IT process improvements that increase customer satisfaction and contribute to overall customer success. Interface directly with customers to understand how they are currently using digital workplace technology, and how they could benefit from additional technologies or features. Provide timely, proactive communications to stakeholders on significant issues and developments. Develop and report on metrics, including adoption metrics, training statistics, and customer surveys. Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.

Jakarta Selatan