Customer Service PUMA Dubai (Dubai)

Creation of Sales Orders & Delivery Notes Preparing implementation reports Generating reports from SAP Revision of discounts and payment terms, if any Moving of delivery dates Preparing Pro-forma invoices Maintaining records for LPO Handle UPS invoices Invoicing DN’s once packed in SAP

about 2 years ago

Admin The Emirates Group Dubai (Dubai)

To provide key administrative support to the Network Operations department, including maintaining records, staff rosters and manuals, updating systems, producing operational reports and bulletins, making travel arrangements, and managing stakeholders? enquiries.

about 2 years ago

Receptionist PUMA Dubai (Dubai)

Answering the phone calls Keeping a safe and clean reception area by complying with procedures, rules, and regulations Managing and monitoring all courier issues Controlling kitchen and meeting rooms as they are arranged in the required manner frequently Organizing the meeting schedule and preparing the meeting rooms as required Serving the visitors by greeting, welcoming, and directing them appropriately Notifying company personnel of visitor arrival Provide general support to visitors Assisting with a variety of administrative tasks, including copying, taking notes, and making a travel plan According to department demands, making all travel arrangements such as flights, accommodation, visa applications, car rentals, etc. Preparing reports related to travel arrangements Determining the needs and supporting their manager connected to the process of the procurement process Dealing with correspondence, complaints, and queries Supporting Department Manager to ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts, and office systems Monitor and maintain office supplies inventory Supporting Department Manager in monitoring and maintaining all technical & mechanical systems in the office Following and ensuring that all invoices have been received, approved and paid on time Checking the accuracy of work-related duties of the team members and ensuring the continuity of the process To follow up on the developments in their field and apply them according to their duties. Fulfilling and supporting the other work-related tasks given by Department Manager.

about 2 years ago

Administration The Emirates Group Dubai (Dubai)

To provide general administrative services and/or secretarial support. This role is typically focussed on the completion of tasks and work routines which are semi-related. Interaction with contacts within other departments is routine and usually uncomplicated. The use of a computer is at a basic level and somewhat frequent. Job Outline: • Organise appointments as required and prepare necessary documents, keeping designated employees advised of their daily schedule and ensure availability of facilities, meeting rooms etc. Where required, handle all aspects of internal customer service to ensure a professional, accurate and informative service. • Receive cash, prepare daily reports on the same and highlight discrepancies where the case. Support supervisory staff in billing and account reconciliation where required. Prepare and submit applications, government forms, permit requests etc. for employees. • Prepare documents and forms for submission to HR, Staff Travel, and other internal departments for staff as required. • Complete timekeeping activities such as: input of sick, absence, leave, overtime to ensure accurate records are maintained. Assist in compiling routine management reports. Recommend improvements to process/procedure to seniors. • Maintain department records for timekeeping and highlight attendance trends or issues to management. • Compose and dispatch routine letters, memos and other correspondence for the department. Sort, consolidate and distribute incoming mail items and other documents in an organised and timely manner. • Prepare documents for distribution to internal and external departments as per department requirements. This includes photocopying, collating, scanning, faxing, laminating, binding etc. Wherever required by role, update information systems and prepare routine reports. • Maintain an efficient filing system for the department and ensure logs or standard reports are as per requirements. Ensure information is accurate and up to date. • Ensure hardware assets are in working order (photocopier, telephones, fax). • Order and maintain office stationary supplies, with logs of daily activity.

about 2 years ago

Administration The Emirates Group Dubai (Dubai)

To provide general administrative services and/or secretarial support. This role is typically focussed on the completion of tasks and work routines which are semi-related. Interaction with contacts within other departments is routine and usually uncomplicated. The use of a computer is at a basic level and somewhat frequent. Job Outline: • Organise appointments as required and prepare necessary documents, keeping designated employees advised of their daily schedule and ensure availability of facilities, meeting rooms etc. Where required, handle all aspects of internal customer service to ensure a professional, accurate and informative service. • Receive cash, prepare daily reports on the same and highlight discrepancies where the case. Support supervisory staff in billing and account reconciliation where required. Prepare and submit applications, government forms, permit requests etc. for employees. • Prepare documents and forms for submission to HR, Staff Travel, and other internal departments for staff as required. • Complete timekeeping activities such as: input of sick, absence, leave, overtime to ensure accurate records are maintained. Assist in compiling routine management reports. Recommend improvements to process/procedure to seniors. • Maintain department records for timekeeping and highlight attendance trends or issues to management. • Compose and dispatch routine letters, memos and other correspondence for the department. Sort, consolidate and distribute incoming mail items and other documents in an organised and timely manner. • Prepare documents for distribution to internal and external departments as per department requirements. This includes photocopying, collating, scanning, faxing, laminating, binding etc. Wherever required by role, update information systems and prepare routine reports. • Maintain an efficient filing system for the department and ensure logs or standard reports are as per requirements. Ensure information is accurate and up to date. • Ensure hardware assets are in working order (photocopier, telephones, fax). • Order and maintain office stationary supplies, with logs of daily activity.

about 2 years ago

Data Entry Atlantis Dubai Dubai (Dubai)

In this role you will be required to manage Help desk as the centralized station in the Resort for registering complaints, building service requests and safety hazards via the Engineering Department’s CAFM System. The role will entail prompt and effective processing of submitted requests, carrying out Engineering FM Policy, Company Procedures and raising feedback to Senior Management. The successful candidate will focus on using the best practices to improve efficiency of maintenance, environmental and safety regulation compliance, organization of events, space assignments, etc. by reducing costs while increasing productivity. Clear communication with customers and ability to take an appropriate action will be an essential part of your role.

about 2 years ago

Customer Service The Emirates Group Dubai (Dubai)

To handle a broad range of customer contacts, namely inquiries/complaints via telephone, e-mail for the dnata outsource Contact Centre business. To provide excellent customer service to existing as well as new third party accounts and therefore further strengthen and grow the outsourcing business. Job Outline: - Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer. Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met. - Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity - Achieve or surpass a call quality target on a weekly and monthly basis. This will involve having calls monitored by a Quality Officer / Team Leader to ensure a high level of customer service is achieved and maintained. - Ensure accuracy when completing third party account related call logs and customer case logs for all calls received. - Ensure knowledge is up to date and accurate on all aspects of each accounts products/service. Subject matters include but are not limited to revise standard operating procedures, new products and promotional campaigns. In order to maintain quality service provision for all accounts. - Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers

about 2 years ago

Data Entry Juma Al Majid Group Dubai (Dubai)

Secretarial Work for the Projects (For the Managements & All Engineers) Receiving & Dispatching Documents from Different bodies on Daily Basis. Coordination with Project's Personnel for all day-to-day activities. Preparation of Letters/Debit Notes/Bills/Payment Certificate for the Project. Maintaining Petty cash Attending the Telephone Calls from Suppliers, Sub-Contractors, Site staff & Clients. Arranging Document Delivery / Collection from the Head Office, Client, and Consultant for the projects. Handling Stationeries for the Office / Projects.

about 2 years ago

Data Entry Juma Al Majid Group Dubai (Dubai)

Secretarial Work for the Projects (For the Managements & All Engineers) Receiving & Dispatching Documents from Different bodies on Daily Basis. Coordination with Project's Personnel for all day-to-day activities. Preparation of Letters/Debit Notes/Bills/Payment Certificate for the Project. Maintaining Petty cash Attending the Telephone Calls from Suppliers, Sub-Contractors, Site staff & Clients. Arranging Document Delivery / Collection from the Head Office, Client, and Consultant for the projects. Handling Stationeries for the Office / Projects.

about 2 years ago

Customer Service The Emirates Group Dubai (Dubai)

To handle a broad range of customer contacts, namely inquiries/complaints via telephone, e-mail for the dnata outsource Contact Centre business. To provide excellent customer service to existing as well as new third party accounts and therefore further strengthen and grow the outsourcing business. Job Outline: - Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer. Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met. - Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity - Achieve or surpass a call quality target on a weekly and monthly basis. This will involve having calls monitored by a Quality Officer / Team Leader to ensure a high level of customer service is achieved and maintained. - Ensure accuracy when completing third party account related call logs and customer case logs for all calls received. - Ensure knowledge is up to date and accurate on all aspects of each accounts products/service. Subject matters include but are not limited to revise standard operating procedures, new products and promotional campaigns. In order to maintain quality service provision for all accounts. - Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers

about 2 years ago