Customer Care Executive Noorka Dubai (Dubai)

Customer Support: Handle inquiries, complaints, and requests from clients via phone, email, or chat. Provide timely and accurate responses, ensuring customer satisfaction. Issue Resolution: Investigate and resolve customer issues related to shipments, deliveries, billing, and other logistics-related matters. Order Tracking: Assist customers in tracking their orders, updating them on shipment status, and addressing any delays or discrepancies. Documentation: Maintain accurate records of customer interactions, transactions, and feedback. Prepare necessary documentation for internal and external communication. Collaboration: Work closely with other departments (such as operations, sales, and finance) to ensure smooth coordination and efficient problem-solving. Quality Assurance: Monitor service quality, identify areas for improvement, and implement corrective actions to enhance customer experience.

about 3 months ago

Unit Sales Manager - Ecommerce Transmed Dubai (Dubai)

Customer Management Maintain a strong strategic business relationship with key stakeholders at the customer level to create a collaborative working relation and leverage those relationships to achieve company’s objectives Spot business building opportunities on e-retailer’s platform and recommend these internally to relevant stake-holders in order to address them and build the business further Knowledge of key insights and developments within the customer ahead of time and leveraging these changes to build the business Identify opportunities around process improvements and suggest solutions in order to improve efficiencies internally and externally Ensure customer scorecard is updated on monthly basis to identify key insights in order to improve on key KPIs. The scorecard should be shared internally and externally. Track joint service levels with the customer and ensure opportunities are identified and resolved (database management, stock management etc.) Ensure that receivables are collected across e-Retailers within the agreed payment terms in order to sustain company's cash flow levels. Processing necessary documentation for all e-Retailers such as account opening, payment terms and GRV requests Manage stock bookings on JDE as per customer forecast. Monthly Initiatives And Business Plan Negotiate and secure budgets from category managers to participate in customer events to grow brand sales. Create and share initiatives across assigned e-retailers on time as per the quarterly deployment plan and the calendar of events agreed with the e-retailers . Create campaign briefs outlining a clear and detailed execution plan in order to achieve a perfect execution Ensure that all visibility elements aligned in Transmed’s Joint Business Plan with the customer are executed across all e-Retailers by tracking frequently. Spot Execution Gaps VS Agreements in the e-Retailers and communicate these to the customer in order to address them and build corrective action. Analyse each campaign / initiative based on the data received from the e-retailers to measure the success of the campaign and share opportunities, leanings and insights with relevant stakeholders. Executing Online Fundamentals Ensure SKUs across all brands are listed with the right content and visibility across retailers in line with the brand’s guidelines. Ensure online fundamentals are tracked on a daily basis to improving brand score via influencing e-Retailers

about 3 months ago

Sales Manager Caterpillar Inc. Dubai (Dubai)

Act as a single point of contact for warranty, prime product sales, and machine application support. Supports and develops product sales, dealer effectiveness, overall segment growth, warranty policy, etc. Influences upper management within dealerships to adapt or change policies, implement marketing/sales programs, hire personnel and organizational structure changes. Train, develop and mentor team members. Deliver business plan sales and market share targets for the company products in the assigned territory. Develop sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services. Ensure customer satisfaction through management of product and commercial issues; Oversee service goodwill spending on all products within the industry segment. Lead the selling opportunities identification, customer satisfaction improvement and business relationship enhancement. Deliver GCI Retail business plan sales and market share targets for the assigned territory.

about 3 months ago

Customer Care Executive Noorka Dubai (Dubai)

Customer Support: Handle inquiries, complaints, and requests from clients via phone, email, or chat. Provide timely and accurate responses, ensuring customer satisfaction. Issue Resolution: Investigate and resolve customer issues related to shipments, deliveries, billing, and other logistics-related matters. Order Tracking: Assist customers in tracking their orders, updating them on shipment status, and addressing any delays or discrepancies. Documentation: Maintain accurate records of customer interactions, transactions, and feedback. Prepare necessary documentation for internal and external communication. Collaboration: Work closely with other departments (such as operations, sales, and finance) to ensure smooth coordination and efficient problem-solving. Quality Assurance: Monitor service quality, identify areas for improvement, and implement corrective actions to enhance customer experience.

about 3 months ago

Sales Effectiveness Specialist The Emirates Group Dubai (Dubai)

Sales Teams Effectiveness (excellence), Engagement & Empowerment Designing relevant business plan template related to the activity of Annual Business Planning Process and the engagement with relevant stakeholders related to any queries. Responsible of related reports for the supported stakeholders such as Commercial Operations SVPs and Regional Manager Commercial Operations. Assist in identifying the sales common processes which require automation, and/or the deployment of case management to ensure efficiencies. Support the activity of creating a commercial business capability by organise, creating agendas and collating feedback from CO/Sales teams in the network in regards to areas of development for tools and systems that are required to support the sales function, and any new Technology requirements relevant to new distribution strategy such as data and reporting in B2B Customer Relationship Management Platform (SFDC )relevant to Emirates GateWay (EGW) requests and status of these requests. Help in creating the usability reports with users feedback, on the multiple deployed technology solutions and assist the team in the creation of reporting dashboards, which would help to deploy corrective actions where needed. Creation of messages and content that supports the commercial Policies, and the existing Processes, Procedures, Rules and Regulations and help answer queries from users and collate their feedback for further enhancements and suitability. Communication & Content Management Work on the creation of different commercial communication needs for the sales teams and ensure they are empowered by suitable and relevant communication tools for internal and external communications. Support in the creation of sales/commercial content on the global Emirates partners portals to ensure timely and quality creation, and manage the overall effectiveness on an ongoing basis including additional sites with language requirements as assigned by line manager. Central Sales Excellence Support As a member of the services team, timely attend to the multiple mailboxes, requests, emails and queries from the wider commercial teams to offer high quality and relevant support on the centralised services within the department. Offer line manager suggestions and ideas to further enhance and automate these services for more efficiencies and speed to market

about 3 months ago

Sales Manager MOVENPICK Dubai (Dubai)

Meet the sales objectives on a monthly, quarterly and yearly basis Solicit corporate and banquet business through action plan preparation and execution Establish quotes based on negotiated agreements pricing strategy, confirming by written contracts Manage RFP inquiries through Lanyon, Cvent and Meeting Broker platforms Participate in conventions and promotional events related to segment, within the hotel and trade related organizations Maintain accounts, contact, activity and business details within Anais Work closely with the Catering & Conference Service Department to ensure all details of the contract were delivered and guests depart satisfied Prepare weekly, monthly, quarterly and annual reports, as required Balance operational, administrative and colleague needs Follow departmental policies and procedures

about 3 months ago

Inside Sales Account Manager HILTI Dubai (Dubai)

WHAT'S THE ROLE? We’re looking for Inside Sales Account Managers to join our sales team and be part of our uniquely high performing and supportive working culture. In this role, you will manage a portfolio of assigned customers, and generate sales and develop new business with your customer base. You will work closely with Hilti Store Representatives, and field Account Managers ensuring the successful achievement of company objectives and growth. WHO IS HILTI? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is where your best belongs. WHAT DOES THE ROLE INVOLVE? The Inside Sales Account Manager is responsible for generating profitable sales from an assigned account base through outbound sales. You will provide strong knowledge of Hilti products to customers, along with all the services and aftercare that come with the Hilti name, to ensure customer engagement. Far from traditional cold calling, it’s about building relationships with our customers and helping them find the most innovative and cost-efficient solutions for their needs, through presenting Hilti’s value proposition. Hilti stands for quality, innovation and direct customer relationships resulting in about 250,000 customer contacts each day. WHAT DO WE OFFER? Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

about 3 months ago

Sales Executive Talabat Dubai (Dubai)

Submit the Sales plan as per the set objectives. Maintain accurate records of all sales and prospecting activities to analyze the sales prospects. Receive the leads from lead generation team, communicate with them and convert the leads to sales. Interact with the customer for product offering, brand awareness on time to time basis by meetings and calls. Identify the clients who shows inclination towards the product but didn’t purchase it and follow up for these kind of customers for special deal and offering. Create and conduct effective proposal presentations, negotiate and send Request of Proposal (RFP) quoting the rates and terms of conditions to sign the contract and bring client onboard with Talabat.com. Encourage clients/ restaurants to upload menu pictures on Talabat site. Maintain the record and inform the Management for contacted and not contacted leads and ensure that the records are entered into personal and automated follow-up processes. Attain accurate and original logo and menu items picture from client restaurants. Obtain the information for all delivery areas in the restaurants and minimum order charges for order. Attain the information of delivery charge methodology. Implement promotions, coupons and vouchers to boost and generate sales growth. Encourage restaurant to subscribe for the online payment gateway. Maintain accurate records of all sales and prospecting activities including: Sales calls Closed sales Follow-up activities Sales expense report Presentations Sales meeting report (new restaurant) Daily signed contract report

about 3 months ago

Sales Manager (GCC) Mandarin Oriental Hotel Group Dubai (Dubai)

To acquire, develop and manage local corporate business and government accounts according to the set business mix strategy. Ensures maximum acceptance in RFPs. To acquire, develop and manage business travel agent accounts (BTA) according to the set business mix strategy. To constantly monitor the market and the competition and report on threats and opportunities. To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfall. Implements and executes all sales objectives and action plans to reach and exceed targets set. Quotes and negotiates prices with customers for transient, long stay and group business with established parameters. Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system. Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them. Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solution. Cross sells brand across MOHG portfolio through MObilise programme. Ensures all requests are handled in the time frame set by the company. Attends weekly and monthly department meetings and prepares account performance accordingly and contributes with market and customer feedback. Covers accounts when required by Department Head. Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively Sets a positive example for Sales, Reservations and Conference Sales teams. Handles guest complaints and disputes. Ensures an excellent working relationship with all colleagues within the hotel Utilizes all available on the job training tools for colleagues. Conducts sites visits as required by hotel operation Participates in Client Entertainment with Sales Department as required Joint Sales calls with team as required

about 3 months ago

Sales Executive Talabat Dubai (Dubai)

Submit the Sales plan as per the set objectives. Maintain accurate records of all sales and prospecting activities to analyze the sales prospects. Receive the leads from lead generation team, communicate with them and convert the leads to sales. Interact with the customer for product offering, brand awareness on time to time basis by meetings and calls. Identify the clients who shows inclination towards the product but didn’t purchase it and follow up for these kind of customers for special deal and offering. Create and conduct effective proposal presentations, negotiate and send Request of Proposal (RFP) quoting the rates and terms of conditions to sign the contract and bring client onboard with Talabat.com. Encourage clients/ restaurants to upload menu pictures on Talabat site. Maintain the record and inform the Management for contacted and not contacted leads and ensure that the records are entered into personal and automated follow-up processes. Attain accurate and original logo and menu items picture from client restaurants. Obtain the information for all delivery areas in the restaurants and minimum order charges for order. Attain the information of delivery charge methodology. Implement promotions, coupons and vouchers to boost and generate sales growth. Encourage restaurant to subscribe for the online payment gateway. Maintain accurate records of all sales and prospecting activities including: Sales calls Closed sales Follow-up activities Sales expense report Presentations Sales meeting report (new restaurant) Daily signed contract report

about 3 months ago