IT SUPPORT PT. MitraComm Ekasarana Bogor (Jawa Barat)

about 8 months ago

Technical Support PT. Dian Graha Elektrika (DGE) Bandung (Jawa Barat)

Tugas utama melakukan kegiatan instalasi aktivasi Melakukan pemasangan ONU (Optical Network Unit) Melakukan koordinasi kegiatan instalasi aktivasi dengan user Melakukan persiapan material kebutuhan instalasi aktivasi Membuat laporan kegiatan instalasi aktivasi Melaporkan data pelanggan ke NOC Regional Support kegiatan maintenance, problem solving, dismantle, project

about 8 months ago

IT Helpdesk PT. HTC Global Software Services Jakarta (Jakarta)

Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardware Documents, tracks, and examine problems to ensure timely solutions Review service request from user to make sure complied with regulation Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware Ensures to submit Monthly Status Reports (MSRs) Writes how-to-guides, editing, and revising it with updated information when necessary Provides technical assistance for questions and problems Follows through with customers to ensure full resolution of issues Assists in training computer users Asks relevant questions to determine nature of problem Input any incident & request from customer to ticketing system

about 8 months ago

IT Support PT. Cosco Shipping Lines Indonesia Jakarta Pusat (Jakarta)

Handling and troubleshoot daily matter between user and devices, application/system Assist/help user to troubleshooting, repairing and resolving the problem with devices, application/system and network Inspect and monitor the license validity period Preparing weekly and monthly reports for trouble ticket Finish the job and other duties given by leader/supervisor Coordination and Cooperate with related parties for any IT matters

about 9 months ago

IT Supervisor PT. Uni-Charm Indonesia Bekasi (Jawa Barat)

Lead IT technical support team for user support activities Layer 3 (L3) support for technical support activities Ensure administration (ticketing and activities report) process properly executed Monitoring service level achievement for technical support activites Lead IT network support team for any issues in the network issues (slow connection/down) Layer 3 (L3) support for network support activities Design and propose improve network performance Cost control of network service Ensure IT security to avoid any cyber attack Review and update IT security policy Manage IT security policy compliance Support internal and external audit process Coordinate with vendor for IT equipment and service

about 9 months ago

IT Project Yayasan Bina Nusantara Jakarta (Jakarta)

Collaborate with cross department in IT Division on IT Project with the following task: Manage the changes of the project scope in order to effectively meet the stakeholders' requirements. Develop and implement the specific technology and architecture necessary to deliver business solutions. Assist user to manage, prioritize and determine the strategy of IT application solution and support which will bring the best benefit for the business. Analyze and reviews business processes in order to gain a complete understanding of current procedures, identify improvements, document those processes, and connect business people to information technology groups within Bina Nusantara. Ensure effective coordination of user acceptance testing (as required). Ensure excellent operational process and service for all stakeholders

about 9 months ago

IT Project PT. Altros Teknologi Jakarta (Jakarta)

· Help define project scope, goals and deliverables · Define tasks and required resources · Collect and manage project team · Allocate project resources · Create schedule and project timeline · Coordination with other division · Monitor and report on project progress · Implement and manage change when necessary to meet project outputs · Evaluate and assess result of project · Support project documentation

about 9 months ago

IT HELPDESK PT. Fajar Mas Murni Bekasi (Jawa Barat)

Menerima Issue / Permintaan user terkait troubleshooting PC / Laptop. Mencatat & Melakukan distribusi tugas. Mencatat register asset di ruang server dan ruang workshop. Troubleshooting jaringan (email, software dab internet). Instalasi.

about 9 months ago

IT Support PT. IDstar Cipta Teknologi Jakarta Selatan (Jakarta)

Memonitor keseluruhan sistem Allo Bank: servis-servis di aplikasi, utiliasi CPU, memory dan harddisk; transaksi, dan kontak langsung dengan pihak ke-3 baik itu vendor penyedia jasa maupun konsultan Memonitor koneksi DNS (uptime robot). Memonitor backhaul internet juga perangkat network di Data Center (DC) Setu dan DC MBM / Operation Management dan segera melakukan eskalasi jika terjadi hal tidak normal. Memonitor alarm, koneksi proxy, CPU, IO, memory dari database utama. Memonitor proses backup dan revoke licensed. Memonitor koneksi antara storage dan server. Mengirim laporan hasil monitoring di dashboard ke grup yang sesuai dengan interval 1 jam (tergantung situasinya, pada keadaan khusus interval bisa lebih cepat)

about 9 months ago

IT Technical Support PT. Datacell Infomedia (Paydia Indonesia) Jakarta Pusat (Jakarta)

Provide technical assistance and support to end-users and partners Respond to help desk tickets and service requests in a timely manner Train end-users on IT tools and systems Prepare reports on system performance, incidents, and trends Develop and update IT documentation and procedures Manage relationships with partner and service providers Resolving program issues

about 9 months ago