MAINTENANCE Lane Crawford Hong Kong (Hong Kong)

To carry out all maintenance works, including electrical, mechanical, woodworks and paintworks, ensuring the safety of customers and staff at all times To erect or dismantle displays and fixtures as requested To work over night for emergency maintenance & handle ad hoc assignments as requested To implement maintenance procedures within the store to ensure all standards and procedures are adhered to To assist with the opening and closing procedures ensuring that all rolling shutters, doors and entrances are opened at the designated time and that closing procedures are correctly implement To be proactive in identifying issues that could provide risk for company and suggest and demonstrate ways to improve store maintenance issues To identify any possibility for cost saving and look for long term solution to reduce maintenance frequency and costs To be responsible for neatness, safety and maintenance of meter rooms in all service locations To takeover E&M operation manual from contractors for new project, keep good record and ensure it is fully understood or otherwise raise for rectification To ensure all related parties are kept updated of work status To provide solution and recommendations to relevant parties proactively with possible knowledge to allow relevant parties are well acknowledged of the options

about 6 years ago

STORE ATTENDANT Lane Crawford Hong Kong (Hong Kong)

To deliver consistent, friendly and responsive service To deliver beverages and other items as requested to visitors and senior office staff To take care of the hygienic condition of all areas especially conference rooms, general corridors To keep good hygienic condition and cleanliness of guest toilet To be responsible for the replenishment of groceries items inside the Pantry To assist with the dispatch of urgent documents when required To carry out ad-hoc projects as required

about 6 years ago

Cashier Lane Crawford Hong Kong (Hong Kong)

To handle the daily collection of sales proceeds from the sales operations and daily reconciliation on POS reports vs. collection in cash and cards To provide the cashiering service, including distribution of POS terminal floats, partial uplift of cash, checking to POS credit card settlement reports, handover of cash takings from store frontline at day end closing, coins exchange. To investigate irregular sales transactions shown on exception reports, understand explanation and ensure proper authorization of such transactions To prepare Cash Movement Report including daily cash collection and deposit monies To set up/ operate credit card terminals and accessories for road show / trunk show events To handle LC Gift Card issues To process sales/ refunds transactions To ensure that financial practices are sound and in accordance with generally accepted auditing standards and prevailing legislation as well as company guidelines, policies and procedures To maintain appropriate internal control safeguards on the Company’s assets To ensure that people understand and are complying with the procedures and processes To fully understand and be able to communicate our Omni-channel service to customers if needed

about 6 years ago

ONLINE RETAIL Lane Crawford Hong Kong (Hong Kong)

Online Trading Identify selling opportunities for WW, LSA, MW, MSA, JWL and H&L across categories, brands and departments and develop online and in-store trade pushes in collaboration with the regional Sales & Service and PR & Marketing Teams Work with Commercial Team to continually look for replenishment opportunities and to achieve optimal allocation and availability of stock across touchpoints Work with regional Sales & Service and PR & Marketing Teams to collect customer feedback and develop actionable insights to improve performance in the China Region across stores and online Analyse seasonal performance to identify key opportunities for growth, as well as risk areas, and feedback to CBO and Commercial Teams lanecrawford.com Day to Day Activities Oversee day-to-day online product merchandising activities with focus on brand and category merchandising, ensuring merchandise assortments are presented correctly across digital platforms (ie strike a balance between brand and commerce) Oversee day-to-day trading activities, including product launches, deliveries and stock management Monitor margins and markdown strategies providing seasonal and in-season suggestions to Commercial Team based on actual performance Review online trade on a daily/weekly basis, recommend and implement changes to drive traffic, improve conversion and ultimately achieve sales targets Review execution of content plan as well as static content sections and request changes to respective teams as needed Work with key support functions such as warehouse and finance to ensure there is a smooth and reliable operation, especially ahead and during peak trading periods Represent LaneCrawford.com in all regional internal meetings to ensure all brand activities are correctly represented online across digital platforms Online Marketing Develop plans and tactics for the main online marketing channels includes, but are not limited to: paid search, affiliates network, content seeding and all digital advertising Engage and work closely with external media agencies to continually understand the media market offerings, where we can reach our target audiences and how to maximise our media dollars Ensure performance marketing channels are in full alignment with the connected calendar which reflects all marketing activities across product and service, online and offline in China Manage the performance marketing budget ensuring activities achieve set targets and are delivered within budget Analyze and evaluate the results for the performance marketing as well as other digital channels and prepare reports as required on time including proposals, post mortem and various other requests appropriate for each program Evaluate campaign effectiveness to improve the performance and provide valuable feedback and actionable insights to other key areas of the business Drive Online Retail Development Assist in the development of online business strategy in collaboration with Head of Online Retail Identify innovative online retail development ideas based on internally developed insight or from externally inspired research to continually enhance the online customer proposition and drive profitable growth Work closely with the Online Retail Team to develop ideas into initiatives and then implement them Support ongoing online retail development initiatives such as product extensions, website enhancements, introduction of new functionality, O2O integration, etc Continually monitor luxury fashion developments to identify and communicate market gaps and opportunities as well as changes in the competitive landscape

about 6 years ago

EXECUTIVE ASSISTANT Lane Crawford Hong Kong (Hong Kong)

Secretarial & Administration To provide comprehensive secretarial support to the CFO To prepare presentations for use at internal/ external meetings and presentations To compile strategic reports and various reports as required and understand how to use information systems To develop clear understanding and utilization of administrative best practices to ensure the highest quality service delivery To handle CFO’s travel itinerates, ensuring that travel arrangements and concurrence are made on time and within policy To manage internal office and external warehouse document filing To manage and facilitate preparation of meeting agenda, minutes, presentation and follow up actions with key stakeholders To produce correspondence and reports using appropriate software and tools To establish and maintain files and records. To assist the CFO to follow up upon outstanding matters according to deadline given to team/ vendors on projects Customer Focus To handle and resolve any issues and or complaint cases raised by operations/external customers effectively and consistently with the highest standard of courtesy, bringing to attention of appropriate persons To be fully conversant with all company policy and procedures as they relate to the department and key job functions To take time to turn every complaint into an opportunity to exceed the customers’ expectations To respond to and handle both internal and external customers in an efficient and polite manner To handle confidential information with utmost discretion To proactively work with team building initiatives To organize orientation for new comers to business unit Communication To be in touch with the status of all current issues within the department and to report and flag critical issues and events that require immediate action To communicate all meeting arrangements to appropriate persons Take initiative to highlight any matters of urgency, and communicate this at the earliest possible opportunity To respond to both internal and external customers in an efficient and polite manner Company Culture and Values To fully engage and live by the Lane Crawford Vision, Passion, Learning and Collaboration (PLC) Values, Leadership Code and deliver our Customer Service Promise at all times To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives To reinforce Lane Crawford Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity

about 6 years ago

Cleaning Service Watson Environmental Management Limited Hong Kong (Hong Kong)

Lead motivate the operations team to provide a professional general cleaning specialized cleaning service as required by the customer. Monitor the day-to-day operations and deliver the highest service standard of work at all times. Manage the operational workflows, drive the supervisors performance with continuous improvement for maximizing the operation efficiency and effectiveness. Develop and maintain a good business partner relationships with the Building Management Office, Residents Tenants and be a front-end problem solver for complaints and enquires.

about 6 years ago

Security PT. SAS Securitas Indonesia Hong Kong (Hong Kong)

Responsible for daily security management of the bank, including guarding in the lobby and answer Difficulties with customers; proper handling and notification to supervisors in the event of an emergency, and reporting of the events and results as soon as possible.

about 6 years ago

Driver Bank Of China Hong Kong (Hong Kong)

responsible for driving company cars (including round-trip Hong Kong) to complete assigned by superiors matters

about 6 years ago

Warehouse Lane Crawford Hong Kong (Hong Kong)

Assist daily warehouse operations Responsible for packaging and sending and receiving goods Processing cargo inventory, including counting, storage and recording

about 6 years ago

Sales WeWork Hong Kong (Hong Kong)

Processing a high volume of potential member enquiries Processing fapiao for all sales transactions Checking prices and contracts are up to date Reporting daily and monthly sales results to the sales team Supporting the sales force with general operations to help reach the team's objectives Taking phone calls from customers Communicating internally important feedback from members Processing staff timesheets Helping member's Business Registration Assisting Sales Management team in managing broker relationships Assisting with broker payment processes and sales Administrative support (for items concerning member business registration, local police for events, etc.)

about 6 years ago