IT Support Emapta Manila (Luzon)

Monitor and manage proactive tickets in ConnectWise. Ensure timely resolution of issues and maintain accurate documentation. Collaborate with IT team members to address complex technical problems.

sekitar 3 hari lalu

Senior IT PrimeStaff Management Services Pte. Ltd. Singapore (Singapore)

Provide first level end-user support, including computer troubleshooting, application troubleshooting/installation, basic networking issue Handling and logging all walk in/send in incident report and follow up outstanding cases To support project implementations as and when requested Solving user's applications problems such as Office365, messaging, etc Problems accessing to network resources Training for users on standard applications on one-on-one basis during helpdesk service Software upgrade Sourcing and installation of new software Inventory control on a half-yearly basis PC tuning Training for users on hardware usage

sekitar 3 hari lalu

Solution Engineer Morgan McKinley Singapore (Singapore)

Ensure the smooth operation of both frontend and backend systems application by providing Level 1 support. Perform L2 and L3 escalation. Ensure and follow helpdesk procedures for all call and ticketing tracking from start to end. Take ownership of all problems reported to helpdesk. Outstanding issue pending user response, report and alert the IT Manager/POC for internal escalation procedure. Interface with other maintenance vendors for problem, reporting and resolution. Perform It project rollout. Install and configure application and offer onsite technical support as required. Provide comprehensive day to day support for end users and their PCs, including installation, troubleshooting, configuration, and testing of hardware and software. Coordinate with third-party vendors for computer hardware, such as barcode scanners, printers, notebooks, etc., ensuring prompt issue resolution. Monday to Friday 0830 to 1800 Perform any additional duties as assigned.

sekitar 3 hari lalu

IT Service Desk Nezda Technologies, Inc. Manila (Luzon)

Testing and analyzing IT system and software performance. Resolving incoming client and personnel IT queries remotely via chat, email and phone. Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimize IT performance and to prevent future problems. Collaborating with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT.

sekitar 5 hari lalu

IT Engineer Nanyang Tech Pte. Ltd. Singapore (Singapore)

Setup, installation and deploying of computers. Cloning/Imaging of laptop/desktop Email and phone communication with customer Station at customer’s office for IT support if required (if stationed, reporting will be at customer location) Performing IT support (Ticketing System, Remote Support, Onsite Support) Active directory user account management Provide administrative support in checklists/reports. Perform computer hardware parts upgrades/replacement. Other adhoc duties/projects assigned.

sekitar 4 hari lalu

IT Support EA RECRUITMENT PTE LTD Singapore (Singapore)

Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems. Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently. Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals. Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation. Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions. Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.

sekitar 4 hari lalu

IT Service Desk Nezda Technologies, Inc. Manila (Luzon)

sekitar 1 minggu lalu

IT Support Engineer NCS Pte Ltd Singapore (Singapore)

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. Perform local server administration to facilitate software distribution & patch management service.

sekitar 1 minggu lalu

IT Support Executive RN Care Pte. Ltd Singapore (Singapore)

Responsible for providing technical support to end-users of accounting and inventory solution In charge of investigating, troubleshooting, and provide solutions to user as well as design, develop, test scenarios and test cases and deploy the application Take charge of troubleshooting all the hardware and software issues on virtual server, windows server, network connection Responsible for creation of all system documentation, prepare backup procedures, and ensure these are kept up to date In charge of server preventive maintenance, back-up procedures, network and PC

sekitar 1 minggu lalu

IT Support PT. Chrysanta Artha Pratama Surabaya (Jawa Timur)

1) maintenance, instalasi, setting dan troubleshooting hardware dan networking 2) Maintenance server: Database, web, dll 3) Data retriving and processing 4) Setup data master di ERP.

sekitar 1 minggu lalu