Customer Service Sutherland Global Services Melaka (Melaka)

Be responsible for Journey Management’s real time follow-up and monitoring; Ensure departure, en-route and post trip are appropriately handled based on Oganization Standard of Efficiency, Timeliness Guidelines and Processes; Assist client concerns in English, Indonesian (Bahasa) or Chinese (Mandarin) via phone or email; Use provided tools and resources to resolve client issues; Adhere to client-defined processes and procedures and company policies; Meet or exceed minimum requirements for productivity, availability and quality requirements; Meet pre-determined targets; and Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

sekitar 6 tahun lalu

Customer Service Sutherland Global Services Kuala Selangor (Selangor)

Be responsible for Journey Management’s real time follow-up and monitoring; Ensure departure, en-route and post trip are appropriately handled based on Oganization Standard of Efficiency, Timeliness Guidelines and Processes; Assist client concerns in English, Indonesian (Bahasa) or Chinese (Mandarin) via phone or email; Use provided tools and resources to resolve client issues; Adhere to client-defined processes and procedures and company policies; Meet or exceed minimum requirements for productivity, availability and quality requirements; Meet pre-determined targets; and Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

sekitar 6 tahun lalu

Customer Service Sutherland Global Services Johor Bahru (Johor)

• Assist customers with queries on pre-sales, downloading products, physical delivery and returns via phone or email; • Identify research and resolve customer issues with the aim of first contact resolution; • Complete call logs and reports when required; • Liaise effectively with other internal departments and external business in a professional manner as required; • Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels when required; and • Continuously evaluate and identify opportunities to drive process improvements that positively impact customer's experience.

sekitar 6 tahun lalu

Customer Service Sutherland Global Services Kuala Kedah (Kedah)

• Assist customers with queries on pre-sales, downloading products, physical delivery and returns via phone or email; • Identify research and resolve customer issues with the aim of first contact resolution; • Complete call logs and reports when required; • Liaise effectively with other internal departments and external business in a professional manner as required; • Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels when required; and • Continuously evaluate and identify opportunities to drive process improvements that positively impact customer's experience.

sekitar 6 tahun lalu

Customer Service Sutherland Global Services Kuala Lumpur (Kuala Lumpur)

• Assist customers with queries on pre-sales, downloading products, physical delivery and returns via phone or email; • Identify research and resolve customer issues with the aim of first contact resolution; • Complete call logs and reports when required; • Liaise effectively with other internal departments and external business in a professional manner as required; • Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels when required; and • Continuously evaluate and identify opportunities to drive process improvements that positively impact customer's experience.

sekitar 6 tahun lalu

Customer Service Sutherland Global Services Kuala Selangor (Selangor)

• Assist customers with queries on pre-sales, downloading products, physical delivery and returns via phone or email; • Identify research and resolve customer issues with the aim of first contact resolution; • Complete call logs and reports when required; • Liaise effectively with other internal departments and external business in a professional manner as required; • Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels when required; and • Continuously evaluate and identify opportunities to drive process improvements that positively impact customer's experience.

sekitar 6 tahun lalu

Customer Service Drilmaco Pte. Ltd. Singapore (Singapore)

Attend to customers’ enquiries Ensure orders are processed in time to meet production Provide regular production status update to customers Assist in record-keeping of traceability and data entry

sekitar 6 tahun lalu

Customer Service PT. China Life Insurance Indonesia Singapore (Singapore)

To handle customers' enquiries, requests and follow-ups from various channels including in-bound calls, emails and walk-in in a timely, accurate and professional manner Process Policy Servicing requests including policy alteration, banruptcy management, GIRO payment, renewals and receipting Manage any complaints and feeback from customers promptly and amicably Monitor customer service levels and provide regular reports to management To work closely with project teams to support company projects such as product launches and system enhancement Any other ad-hoc duties

sekitar 6 tahun lalu

Customer Service Shiki Label Printing Industries Pte. Ltd. Singapore (Singapore)

Reporting to Customer Service Executive. Any other duties as assigned.

sekitar 6 tahun lalu

CS Yunnan Garden Restaurant Singapore (Singapore)

Manage all sales enquires and reservations coming from emails, online reservation, phone calls. Counter duties include cashiering,ushering and table service. Manage POS system Respond to enquires and bookings Floor duties : taking orders, type and prepare menus. Full admins support for floor and kitchen Pantry production duties is required Duties to maintain cleanliness and hygiene standards.

sekitar 6 tahun lalu