Customer Service Texas Instruments Taipei (Northern Taiwan)

Eliminate barriers to achieving revenue plans by driving optimal backlog coverage, in close partnership with the customer, Business Unit F&O, and Field Sales Define and implement strategies to eliminate Backlog vs. Shipment variance and ESD vs. CRD gaps across assigned accounts Gather customer supply chain intelligence; utilize with Business Unit F&O to assist business forecasting and anticipate disruptions Ensure backlog coverage while validating backlog integrity Analyze backlog vs. shipment variance and CRD vs. ESD gaps to identify root causes; define and implement strategies to eliminate future variance and prevent gaps Build a strong business relationship with the supply chain community at each account, and develop an in depth knowledge of the customer’s procurement methodologies Identify weaknesses in supply chain for each customer; determine and implement optimal supply chain solution for each site/program/device Understand customer’s end business markets, utilizing this knowledge to assist business forecasting and anticipate disruptions Increase customer satisfaction by acting as a customer advocate within TI in support of supply chain scorecard metrics and initiatives Monitor and enforce TI terms and conditions including change order windows, forecast liability, and inventory freshness Identify and implement process efficiency improvements to decrease Customer Service Operations workload

about 3 years ago

Customer Service Agent Emirates National Oil Company Dubai (Dubai)

Carries out the service to the satisfaction of the customer. In Al Sayyara Express service, receive the customer and make him/her comfortable in the Sayyara Service enclave and complete his/her vehicle transaction as quickly as possible. In pick-up (VIP) service deliver the vehicle back safely to the customer’s location with the invoices and refunds, if any. Tries to make new business contacts and obtain referrals.

about 3 years ago

Customer Service Representative Emirates National Oil Company Dubai (Dubai)

1) Site Level: Responsible for correct data entry from Customers’ Documents. To ensure that the correct information required by RTA is also entered in the system for proper processing for testing and registration purpose. 2)Cash Handling: Responsible for all cash transactions at the counter, where applicable, and tallying of cash with the system printouts at the end of the shift and safe handing over of the same to Site Manager. 3)Customer Service: To maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner. To ensure that the customer leaves the counter with all his transactions completed and that he/she is correctly guided to proceed to other depts. 4)Site Image: To behave confidently and ensure the proper projection of company’s image to the customers. To keep the counter uncluttered and clean and to give top priority to the work, take short breaks and attend all site meetings. To maintain good relations with any RTA staff on duty. The Customer Service Representative is responsible for the proper data entry (from the customer’s documents), at check-in point/at the counter, issue test result certificate, collect cash for tests conducted and registration of vehicle and guides the customer correctly. In case of vehicle failure he/she should explain the failure points to the customer, if possible, or guide him/her to the Supervisor or Site manager on duty.

about 3 years ago

IT Service Desk Agent Smith & Nephew Healthcare Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

ticket logging, handling phone, chat and web forms contacts in ServiceNow within agreed KPI. Logging incidents and service requests, containing all necessary information, received via contact channels. Ticket resolving, diagnose and troubleshooting of incidents issues. resolving as many incidents as possible on initial contact and confirming fact that issue is fixed with users. Accurate usage of PC remote control tool agreed with users address user issues or requests diligently assigning them to appropriate resolving team when immediate resolution or guidance is not available. Follow and contribute to existing Knowledge base, available via ServiceNow required for providing accurate solution of user’s problem ticket management, follow-up on users chase calls and consult high priority issues with Incident Manager. Control timely processing of the assigned incidents and service requests. identification of recurring and related incidents and ability to correlate for a potential bigger problem or seeding indicators for a bigger issues perform User Access Management related duties via ServiceNow and other available tools

about 3 years ago

Customer Service Online Zayra Hijab Bandung (Jawa Barat)

- Menerima komplain dan memberikan solusi kepada customer - Melakukan penawaran produk kepada customer - Mengelola data customer - Melayani pembelian secara online

about 3 years ago

Call Center Agent Al Ghazi Contracting LLC Dubai (Dubai)

Answer incoming calls and respond to customer’s emails. Place customer orders in the computer system. Manage and resolve customer complaints. Identify and escalate issues to supervisors. Research required information using available resources. Provide product and service information to customers. Process orders, forms, and application. Research, identify, and resolve customer complaints using applicable software. Route calls to appropriate resources. Recognize, document, and alert the management team of trends in customer calls. Document all call information according to standard operating procedures. Follow up customer calls where necessary.

about 3 years ago

Customer Service Sykes Philippines Manila (Luzon)

Handle inbound and outbound customer contacts Provide information to customers inquiry in relation to products and services including, but not limited to billing and rate plan, customer retention, data product and service and addition of new line of service Answer queries and support in troubleshooting and technical problems

about 3 years ago

Customer Service Representative Conduent Manila (Luzon)

Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.

about 3 years ago

CRM ONLINE PT INOVASI DAYA DIGITAMA Purbalingga (Jawa Tengah)

Memaintain customer lama, melakukan broadcast WA, memonitor dan menganalisa karakteristik konsumen, melakukan supervisi CSO.

about 3 years ago

Customer Service Representative Wells Fargo Bank Manila (Luzon)

Customer Service Representatives quickly answer customer inquiries in a friendly and courteous manner Customer Service Representatives deliver exceptional service to our customers by going out of their way to please them Customer Service Representatives provide first call resolution, while following strict procedures that meet compliance guidelines Customer Service Representatives identify and offer customers the products and services that they need and want to succeed financially

about 3 years ago