IT Support PT. IDstar Cipta Teknologi Jakarta Selatan (Jakarta)

Memonitor keseluruhan sistem Allo Bank: servis-servis di aplikasi, utiliasi CPU, memory dan harddisk; transaksi, dan kontak langsung dengan pihak ke-3 baik itu vendor penyedia jasa maupun konsultan Memonitor koneksi DNS (uptime robot). Memonitor backhaul internet juga perangkat network di Data Center (DC) Setu dan DC MBM / Operation Management dan segera melakukan eskalasi jika terjadi hal tidak normal. Memonitor alarm, koneksi proxy, CPU, IO, memory dari database utama. Memonitor proses backup dan revoke licensed. Memonitor koneksi antara storage dan server. Mengirim laporan hasil monitoring di dashboard ke grup yang sesuai dengan interval 1 jam (tergantung situasinya, pada keadaan khusus interval bisa lebih cepat)

about 8 months ago

IT Technical Support PT. Datacell Infomedia (Paydia Indonesia) Jakarta Pusat (Jakarta)

Provide technical assistance and support to end-users and partners Respond to help desk tickets and service requests in a timely manner Train end-users on IT tools and systems Prepare reports on system performance, incidents, and trends Develop and update IT documentation and procedures Manage relationships with partner and service providers Resolving program issues

about 8 months ago

IT Technical Support PT. Global Jet Express Tangerang (Banten)

Installing, configuring, maintain computer hardware, software, systems and networks Responding in a timely manner to user issues and requests Providing technical support across the company Setting up accounts for new users Repairing and replacing equipment as necessary

about 8 months ago

IT Support PT. Metrodata electronics, Tbk Jakarta (Jakarta)

Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Operasional IT Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait Melakukan Support terhadap user untuk insiden ringan yang dapat di Solving melalui remote dan panduan Monitoring Insiden dan service request melalui Sistem Tiketing serta melakukan follow up terkait progress Tiket yang berjalan Melalukan Pembuatan Laporan Insiden dan Request bulanan yang tercatat pada Sitem Tiketing

about 8 months ago

IT Support PT. Nusantara Compnet Integrator Jakarta (Jakarta)

Analyze customer needs Provide solutions and give recommendations to the customer according to their needs Preventive and corrective maintenance Troubleshooting and solving customer's problems Responsive services

about 8 months ago

IT Support PT. Ambassador Technology Surabaya (Jawa Timur)

Dibutuhkan Programmer yang menguasai: PHP (Native preferred) MySQL/Postgre/Cassandra Linux Jquery Web design atau Teknisi IT yang menguasai: CCTV Perbaikan Komputer (Windows dan Linux) Jaringan kabel LAN dan wireless Mikrotik PABX (Panasonic/NEC)

about 8 months ago

IT Technical Support PT. Colliers International Indonesia Jakarta Selatan (Jakarta)

Supporting the roll-out of our application by doing an induction program to the client who uses our application. Monitoring, resolving and escalating related issues Conducting training to the clients to ensure they are familiar with the software, hence they can use our software properly Performing monthly checks, trouble shooting and testing to ensure the software installed on client is running well Working cross-functionality with leaders who will use the software Communication to client in timely manner to get to the root of their problem

about 8 months ago

IT Application Support PT. Karya Solusi Prima Sejahtera Tangerang (Banten)

• Create the tickets issue. • Handling the tickets problem. • Identifies and diagnose issues and problems. • Determine the best solution based on the issue and details provided by customers. • Escalate (if needed) unresolved problems to a higher level of support. • Monitor issues from start to resolution. • Follow up and update customer’s issue status and progress. • Update Frequently Asked Question. • Hand over tickets to the next on duty agent. • Reporting the tickets update to L1 Team Shift Leader

about 8 months ago

Technical Support PT. Swadharma Duta Data Jakarta (Jakarta)

about 8 months ago

IT - Technical Support PT. Gogomedia Visindo Tangerang (Banten)

Memastikan komputer yang dipakai user bisa berjalan dan terhubung ke jaringan sebagaimana mestinya Melakukan update secara berkala baik system operasi maupun system aplikasi yang dipakai oleh user Melakukan backup data dan mengembalikan atau me-restore data dari backup system jika terjadi masalah Memastikan system pendukung seperti printer, scanner berjalan sesuai yang diinginkan Melakukan instal dan konfigurasi anti virus, scan dan membersihkan virus Mengecek dan memperbaiki jaringan komputer yang bermasalah Paham prinsip kerja switch, router dan hub Bisa membuat kabel network atau kabel data Paham dasar-dasar jaringan komputer Mengerti aplikasi Office, seperti Word, Excel, Powerpoin dan email

about 8 months ago